Telesales Executive

7 months ago


Navi Mumbai Maharashtra, India Eduonix Learning Solutions Full time

**Overview**:
The Telesales Executive plays a crucial role in driving sales and revenue for the organization through proactive selling over the phone. They are responsible for reaching out to potential customers, explaining the company's products or services, and persuading them to make a purchase. This role is vital in maintaining strong customer relationships and achieving sales targets.

**Key Responsibilities**:

- Make outbound calls to potential customers with the aim of converting leads into sales.
- Handle incoming calls from prospective customers and provide information about the company's products or services.
- Utilize effective sales techniques to influence customers and close sales.
- Meet and exceed sales targets and KPIs set by the organization.
- Handle customer objections and offer solutions to meet their needs.
- Maintain accurate records of interactions with customers in the CRM system.
- Follow up on leads and maintain communication with potential customers.
- Collaborate with the sales team to identify opportunities for cross-selling and upselling.
- Provide excellent customer service and ensure customer satisfaction at all times.
- Stay updated on product knowledge and industry trends to effectively communicate with customers.

**Required Qualifications**:

- Prior experience in telesales or a similar role.
- Demonstrated ability to meet and exceed sales targets.
- Excellent communication and conversational skills.
- Strong persuasive and negotiation skills.
- Ability to handle objections and rejection with resilience.
- Good understanding of sales techniques and strategies.
- Customer-focused with a passion for delivering exceptional service.
- Ability to work well in a fast-paced, target-driven environment.
- Proficiency in using CRM systems and sales software.
- High school diploma or equivalent; a degree in sales or marketing is a plus.


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