Customer Service Representative
1 week ago
**Why Kyndryl**
**Your Role and Responsibilities**
- Service Desk is the Single Point of Contact (SPOC) for Authorized Users and deals with all Incidents and Service Requests (including requests for access).
- Provide support to authorized users on both a reactive and a proactive basis.
- Introduce & guide Self Service mechanism to End Users for Service Desk to resolve basic request like password changes etc. (Level 0 support).
- IT Service Management (ITSM) based on ITIL best practices.
- Review all day-to-day tickets.
- Priorities and assign the tickets to respective engineers.
- Service Desk is the Single Point of Contact (SPOC) for Authorized Users and deals with all Incidents and Service Requests (including requests for access).
- Provide support to authorized users on both a reactive and a proactive basis.
- Introduce & guide Self Service mechanism to End Users for Service Desk to resolve basic request like password changes etc. (Level 0 support).
- IT Service Management (ITSM) based on ITIL best practices.
**Required Technical and Professional Expertise**
- Service desk Management
- ITIL
- Review all day to day tickets.
- Priorities and assign the tickets to respective engineers.
**Preferred Technical and Professional Experience**
- Service desk Management
- ITIL
**Required Education**
Bachelor's Degree
**Preferred Education**
Bachelor's Degree
Kyndryl is committed to creating a diverse environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, pregnancy, disability, age, veteran status, or other characteristics. Kyndryl is also committed to compliance with all fair employment practices regarding citizenship and immigration status.
**Other things to know**
**Primary Job Category**
Technical Specialist
**Role (Job Role)**
Customer Service Representative
**Employment Type**
Full-Time
**Contract Type**
Fixed Term - Short Term
**Position Type**
Early Professional
**Travel Required**
No Travel
**Company**
(Y030) Kyndryl Solutions Private Limited
**Is this role a commissionable / sales incentive based position**
No
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