Front Office Supervisor
4 weeks ago
Respond to guest inquiries and resolve issues and complaints in a timely, friendly and efficient manner;
- Support and assist team members in handling guest inquiries and requests and in resolving guest complaints;
- Monitor lobby traffic and adjust staffing accordingly;
- Obtain all necessary information when taking room reservations and follow the rate-quoting scenario;
- Fully comprehend and be able to operate all relevant aspects of the Front Desk computer system;
- Perform all other duties as requested;
- Answer guest inquiries about hotel services, facilities and hours of operation in a timely manner;
- Be able to complete a bucket check, room rate verification report, and housekeeping report;
- Maintain proper operation of the PBX console and ensure that all hotel standards are met;
- Be aware of closed out and restricted dates;
- Attend all hotel required meetings and trainings;
- Be familiar with hospitality terminology;
- Ensure logging and delivery of packages, mail and messages to guests and meeting rooms;
**Job Types**: Full-time, Part-time, Fresher
**Salary**: ₹17,400.00 - ₹31,900.00 per month
Expected hours: 28 per week
**Benefits**:
- Cell phone reimbursement
- Flexible schedule
- Internet reimbursement
- Work from home
Schedule:
- Monday to Friday
- Morning shift
- Weekend only
Supplemental pay types:
- Performance bonus
- Shift allowance
**Education**:
- Bachelor's (preferred)
**Experience**:
- total work: 1 year (preferred)
**Language**:
- Hindi (preferred)
- English (preferred)
Ability to Commute:
- Pune, Maharashtra (required)
Ability to Relocate:
- Pune, Maharashtra: Relocate before starting work (required)
Work Location: In person
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