Customer Support Representative

3 weeks ago


Navi Mumbai, India Wisecor service pvt ltd Full time

Require a customer service executive and below find details
Location - Vashi

**Responsibilities**:

- Provide first level, front line communication to clients to meet customer service and administration requirements. Communicate in a proactive, prompt & professional manner.
- Pursue continuous improvement opportunities.
- Liaise with sales team in order to understand customers’ needs and expectations.
- Support the SOP / CP (customer profile) creation within the organization and update the system.
- Maintain frequent contact and visit customer(s), participate in customer meetings and Business Reviews as required.
- Develop new business opportunities in conjunction with the sales team.
- Ensure all documentation processing is performed according to client requirements in an accurate and timely manner.
- Ensure customer quotations are available, review selling and buying rates to maximize GP.
- Arrange bookings as per customers’ requirements and communication for specific client service requests.
- Document, investigate and resolve customer concerns in a timely fashion.
- Close and review file to ensure all internal processes are adhered to.
- Follow policies, procedures, standards and ensure compliance with regulations.
- Other duties as may be assigned from time to time by the Company.

Skills and Experience:

- University degree
- 2+ year’s experience in the Freight Forwarding industry
- Excellent customer service experience
- Excellent communication skills (both oral and written)
- Working knowledge of Incoterms
- Ability to follow defined procedures and standards while learning new tasks, assignments, and processes
- Strong organizational and time management skills are required, including the proven ability to work in a fast-paced environment with time-sensitive deadlines
- Advanced computer skills

**Job Types**: Full-time, Regular / Permanent

**Salary**: ₹25,000.00 - ₹30,000.00 per month

Schedule:

- Day shift
- Monday to Friday

Ability to commute/relocate:

- Navi Mumbai, Maharashtra: Reliably commute or planning to relocate before starting work (required)

**Education**:

- Bachelor's (preferred)

**Experience**:

- total work: 1 year (required)

**Language**:

- English (preferred)

**Speak with the employer**
+91 9321982264



  • Navi Mumbai, India UNITEDTECHNOVISION IT & BPO SERVICES PRIVATE LIMITED Full time

    **Job Title**: Customer Support Representative **Location**: Navi Mumbai, Maharashtra **Responsibilities**: - Handle customer queries - Provide product and service knowledge to customers - Take/cancel orders - Record details of complaints - Maintain positive customer relationships **Skills**: - Communication skills **Qualifications**: - H.S. (12th)...


  • Navi Mumbai, India TELSTRA GLOBAL BUSINESS SERVICES Full time

    **Job Title**: Customer Support Representative **Location**: Navi Mumbai, Maharashtra **Responsibilities**: - Handle customer queries - Provide product and service knowledge to customers - Take/cancel orders - Record details of complaints - Maintain positive relationship with customer **Skills**: - Communication skills **Qualifications**: - H.S....


  • Mumbai, Maharashtra, India Scymes Services Pvt. ltd Full time

    Managing a team of representatives offering customer support. - Overseeing the customer service process. - Resolving customer complaints brought to your attention. - Creating policies and procedures. - Planning the training and standardization of service delivery. - Selecting and hiring new staff. - Monitoring the work of individual representatives and of...


  • Navi Mumbai, India AAIDEOLOGY Full time

    **Customer Service Representative Responsibilities**: - Maintaining a positive, empathetic, and professional attitude toward customers at all times. - Responding promptly to customer inquiries. - Communicating with customers through various channels. - Acknowledging and resolving customer complaints. - Knowing our products inside and out so that you can...


  • Navi Mumbai, India Just In Time Full time

    **About US**: JUST IN TIME is India’s leading retailer of global watch brands. We strive to provide all kinds of watches, from classic to the latest designs. As the authorised retailer of more than 40 international brands, we sell authentic products with warranties. JUST IN TIME has an amazing collection that showcases timeless design and innovation. We...


  • Navi Mumbai, India True Hire Consulting Full time

    Build and promote strong and long-lasting interpersonal customer relationships with existing and new clients. - Supporting all Sales Staff with collaterals -Business Cards, Complementary articles for promotion - Responding to all HR requests, support, as needed - Review of Sales personnel activities - Updating of all records - coordinate with TLs, if not...


  • Dadar, Mumbai, Maharashtra, India Pamac Finserve Pvt Ltd Full time

    We are hiring for Customer Support Representative salary 12 k in-hand Qualification min ssc Job description Need to do guide the customer for Nach Registration Purpose: - customer who had already took the loan and the EMI amount is not been debiting from his account after the registration customer do not have to pay online or cash EMI will debit from...


  • Navi Mumbai, India Just in time Full time

    We are looking for a customer support representative with on call sale and after sale support to join our team and provide excellent service to our clients. As a customer support representative, you will be responsible for generating leads, contacting potential customers, presenting our products and services, and closing deals and provide excellent service...


  • Navi Mumbai, India TCM Services Pvt Ltd Full time

    **Customer Support Representative - US Process** **About the Company -** TCM Services Private Limited, is a team of young dynamic individuals who started up in 2016, our motive is to provide the best customer service to our clients globally. TCM Services currently owns three companies in the United States of America, and have their Shared Service Centre's...


  • Navi Mumbai, India Recruit Graph Full time

    Managing a team of representatives offering customer support. - Overseeing the customer service process. - Resolving customer complaints brought to your attention. - Creating policies and procedures. - Planning the training and standardization of service delivery. - Selecting and hiring new staff. - Monitoring the work of individual representatives and of...


  • Powai, Mumbai, Maharashtra, India Lifespark Technologies Full time

    Lifespark Technologies is a MedTech startup working to create medical devices and digital health solutions in the Neurological diseases domain. Lifespark Technologies is incubated at IIT Bombay. Lifespark is one of the most promising startups in the Assistive Tech space in India and has been honored with several National and International awards, and was...


  • Navi Mumbai, India TCM Logistics Inc. Full time

    **Customer Support Representative - US Process** **CSR - Multiple Openings** **About the Company -** TCM Services Private Limited, is a team of young dynamic individuals who started up in 2016, our motive is to provide the best customer service to our clients globally. TCM Services currently owns three companies in the United States of America, and have...


  • Mumbai, India MyGlit Full time

    **Role**:Asst. Mgr/Mgr -(NonTechnical) **Timings**:Night Shift **Industry**:BPO / ITES **Functional Area**:ITES / BPO / Operations / Customer Service / Telecalling Key Skills: Communication BPO Voice Process voice account - Urgently Hiring for US CUSTOMER SERVICE REPRESENTATIVE for voice process - Location: #Mumbai & #Thane (Relocation not allowed) - 5...


  • Mumbai, Maharashtra, India Newtec Pro Mfg Pvt Ltd Full time

    **Job Title**: Customer Service Support Representative **Objectives**: - The Customer Service Support Representative acts as the primary interface between the customers and internal factory team members, reporting directly to the managing director. - This role plays a crucial part in ensuring customer satisfaction by effectively addressing inquiries,...


  • Lower Parel, Mumbai, Maharashtra, India kaam keeda Full time

    Position: Customer Support Representative Company: The Vibrant group India Location: Lower Parel **Responsibilities**: - Answer inquiries regarding property listings, pricing, availability, and other related information. - Assist customers with scheduling property viewings, appointments with agents, and other property-related services. - Handle...


  • Mumbai, India Vibrantzz Management Services Full time

    We at Vibrantzz Management Services are having walk-in interviews for international voice process. Job role-Customer Service Representative Job type-WORK FROM OFFICE Location-Goregaon ,Thane Salary-25k to 46k(based on last drawn and experience) Shift-Pure US and Australia Shift,5 days working 2 rotational week off Qualification-HSC with 18 months of...


  • Airoli, Navi Mumbai, Maharashtra, India Scymes Services Pvt. ltd Full time

    Maintain excellent customer satisfaction and review support tickets for appropriate resolution - Provide customer support through phone and chat - Work with other departments to resolve customer issues in a timely manner - Serve as a point of contact for customer support and complaints - Proactively identify, investigate, and resolve recurring customer...


  • Mumbai, India Vibrantzz Management Services Full time

    Job opening for Customer Support Representative (Night Shifts) Opening for US, UK and Australian processes. Job Location: Malad, Andheri, Thane and Airoli. Salary Range HSC Fresher: 14k to 18k Gradudate Fresher: 17k to 25k 6 months and above: 18k to 26k (HSC Passed) 12 months and above: 22k to 35k 5 days working and 2 rotational week offs. Contact No:...


  • Navi Mumbai, India Triedge Solution Full time

    Position: - **Customer Service Representative** Location: - Navi Mumbai Job Role: - Good communication skills. **Job Types**: Full-time, Fresher **Salary**: ₹12,000.00 per month **Benefits**: - Cell phone reimbursement Schedule: - Day shift - Monday to Friday Supplemental pay types: - Performance bonus


  • Navi Mumbai, India Aimstorm Infotech Full time

    **Qualifications** - **Higher Secondary(12th Pass) (preferred)**: - **English (preferred)**: - **Hindi (preferred)** **Customer Service Representative (International BPO)** **Responsibilities**: **Customer Service Representative (International BPO) will manage inbound and outbound calls.** **Customer Service Representative must have excellent...