Customer Care Executive

2 weeks ago


Bhayandar Mumbai Maharashtra, India Epicenter Full time

**Key Responsibilities**:

- Assist customers with account-related queries, technical support, and general inquiries regarding our services and products.
- Ensure customer satisfaction by delivering efficient and effective solutions while maintaining professionalism and empathy.
- Document all interactions accurately and comprehensively in the CRM system.
- Collaborate with other departments to escalate complex issues and ensure timely resolution.
- Adhere to company policies, procedures, and service standards to uphold the brand's reputation for excellence.

**Requirements**:

- High School Diploma or equivalent; a Bachelor's degree is preferred.
- Previous experience in customer service or a related field is desirable.
- Excellent communication skills, both verbal and written.
- Ability to multitask, prioritize, and manage time effectively in a fast-paced environment.
- Strong problem-solving skills with a customer-centric approach.
- Proficiency in using computers and familiarity with CRM software is advantageous.

**Additional Details**:

- **Salary**: Commensurate with experience, ranging from 15,000 to 23,000 INR per month.
- **Work Hours**: Flexible shifts between 9:00 AM to 9:00 PM, totaling 9 hours per day.
- **Fixed Off**: Sundays
- **Location**: [Provide location details if applicable]

**Job Types**: Full-time, Fresher

**Salary**: ₹15,000.00 - ₹23,000.00 per month

**Benefits**:

- Health insurance
- Provident Fund

Schedule:

- Rotational shift
- Weekend availability

Supplemental pay types:

- Performance bonus
- Shift allowance
- Yearly bonus

**Education**:

- Higher Secondary(12th Pass) (required)

**Experience**:

- Customer service: 1 year (preferred)

**Language**:

- English (required)

Work Location: In person

**Speak with the employer**
+91 8657696796



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