Standard Role

1 week ago


Gurugram Haryana, India InterGlobe Aviation (IndiGo) Full time

**Job Posting Start Date**:1 Feb 2024

**Location**: Gurgaon, HR, IN

**Company**:InterGlobe Aviation Ltd

**Sr. Executive-Crew Support**:

- Core Job execution accountabilities:
- Delivering a comprehensive service; handling complaints, queries and suggestions from crew and OCC staff.
- Ensure that there is always a client centric & successful resolution provided to tickets/requests/feedback/queries assigned on day to day basis.
- Ensure that no tickets/requests/feedback/queries should breach the SLA - 48 Hours.
- Ensuring follow ups are done to avoid escalations.
- Ensure that the system/ticket documentation is available for all parties involved and up to date, including administration manuals. Ensure any change in the system design or functionalities are properly documented and disseminated by the team.
- Partnering with the different business groups on issue resolution and enhancement implementation.
- Improve crew support quality results by studying, evaluating, and re-designing processes; establishing and communicating service metrics; monitoring and analyzing results; implementing changes.
- Assist with management of the department and complete tasks & projects as delegated by the manager.
- Ensure an overall helpful transparent & trustworthy image of ICare with clients.
- To develop and achieve an updated knowledge of most recent update of CAR and DGCA rules.
- Be a mentor to new joiners and help them understand the process and ensure completion of tasks in a timely manner.
- Must have good analytical, problem solving, and organizational abilities. Should be good with MS Excel.


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