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Associate, Client Delivery

4 months ago

Gurugram Haryana, India Standard Chartered Full time

**Job**: Operations

**Primary Location**: Asia-India-Gurgaon

**Schedule**: Full-time

**Employee Status**: Permanent

**Posting Date**: 08/Apr/2024, 12:45:23 AM

**Unposting Date**: Ongoing

**Role Responsibilities**

Business

Manage the assigned portfolio for NTB Onboarding and CDD/GIC /SRAF reviews
- Onboarding within TAT
- Manage the end to end onboarding process till S2B implementation
- Timely initiation and completion of all horizon cases including trigger reviews
- Understand the risk framework and keep abreast of all relevant policies, processes, DOIs

Manage the assigned portfolio for completing credit documentation
- Adherence to laid down policies, processes and risk framework
- Manage the end to end process from BFL to SCC issuance till custody of original documents
- Update required datapoints, as prescribed

Deliver on all actionables pertaining to other activities including in-country (as applicable) such as Off-boarding, static data maintenance, updation of stock statement/insurance, valuations, GST/Aadhar/LEI updations, Statutory orders, AC/BC issuance etc
- Update on applicable policies and processes
- Constant engagement with RM/ARM/Clients/CET/CDD risk manager etc
- Timely responses to regulatory authorities
- Escalate issues well in time

Improve efficiency, productivity and service quality
- Ensure minimum reworks for CDD reviews and other activities
- Score as per defined norms in the monthly scorecard and productivity score in tableau/databox
- # Work to improve client experience through superior service and timely completion of various jobs assigned
- Change projects, remediations/smoothening
- Effective 'working together' with stakeholders

Governance

Governance and risk management
- Adherence to all defined risk parameters
- Closure of CORC / BORC escalation cases
- Deliver strong governance and execution for regulatory processes, including FATCA, CRS, FM account opening etc
- Work on all COBAM related (data/regulatory/CDD etc) remediations as agreed with group and country governance forums.
- represent IMO and complete actionables from governance/other forums such as BORF, CFCRC, SRM, CEF etc

Regulatory & Business Conduct
- Display exemplary conduct and live by the Group’s Values and Code of Conduct.
- Take personal responsibility for embedding the highest standards of ethics, including regulatory and business conduct, across Standard Chartered Bank. This includes understanding and ensuring compliance with, in letter and spirit, all applicable laws, regulations, guidelines and the Group Code of Conduct.
- Effectively and collaboratively identify, escalate, mitigate and resolve risk, conduct and compliance matters.

QUALIFICATIONS

TRAINING, LICENSES, MEMBERSHIPS AND CERTIFICATIONS
- EDUCATION POST GRADUATE WITH 4 TO 5 YEARS OF EXPERIENCE
- Basic knowledge on Banking Operations

**About Standard Chartered**

We're an international bank, nimble enough to act, big enough for impact. For more than 160 years, we've worked to make a positive difference for our clients, communities, and each other. We question the status quo, love a challenge and enjoy finding new opportunities to grow and do better than before. If you're looking for a career with purpose and you want to work for a bank making a difference, we want to hear from you. You can count on us to celebrate your unique talents. And we can't wait to see the talents you can bring us.
Our purpose, to drive commerce and prosperity through our unique diversity, together with our brand promise, to be here for good are achieved by how we each live our valued behaviours. When you work with us, you'll see how we value difference and advocate inclusion. Together we:

- **Do the right thing** and are assertive, challenge one another, and live with integrity, while putting the client at the heart of what we do
- **Never settle,** continuously striving to improve and innovate, keeping things simple and learning from doing well, and not so well
- **Be better together,** we can be ourselves, be inclusive, see more good in others, and work collectively to build for the long term

**In line with our Fair Pay Charter,** we offer a competitive salary and benefits to support your mental, physical, financial and social wellbeing.
- **Core bank funding for retirement savings, medical and life insurance,** with flexible and voluntary benefits available in some locations
- **Time-off** including annual, parental/maternity (20 weeks), sabbatical (12 weeks maximum) and volunteering leave (3 days), along with minimum global standards for annual and public holiday, which is combined to 30 days minimum
- **Flexible working** options based around home and office locations, with flexible working patterns
- **Proactive wellbeing support** through Unmind, a market-leading digital wellbeing platform, development courses for resilience and other human skills, global Employee Assistance Programme, sick leave, mental health first-aiders and all sorts of self