IT Administrator

2 months ago


Mumbai, India Galaxy Office Automation Full time

**Job Category**:Admin**Job Type**:Full Time**Job Location**:Mumbai**Experience**:4-6 Yrs**Responsibilities: -**
- Address user tickets regarding hardware, software and networking
- Ask targeted questions to diagnose problems
- Guide users with simple, step-by-step instructions
- Conduct remote troubleshooting
- Test alternative pathways until you resolve an issue
- Record technical issues and solutions in logs
- Direct unresolved issues to the next level of support personnel
- Follow up with clients to ensure their systems are functional
- Report customer feedback and potential product requests
- Help create technical documentation and manuals
- Basic Azure operations, start-stop diagnosis VMs
- O365 Mailing solution
- Basic knowledge of Firewall - FortiGate, checkpoint, SonicWall
- Installation VPN, OS and Software.

**Requirements and skills-**
- Proven work experience as a Desktop Support Engineer, Technical Support Engineer or similar role
- Hands-on experience with Windows/Linux/Mac OS environments
- Working knowledge of office automation products and computer peripherals, like printers and scanners
- Knowledge of network security practices and anti-virus programs
- Ability to perform remote troubleshooting and provide clear instructions
- Excellent problem-solving and multitasking skills
- Customer-oriented attitude
- Knowledge of AD, azure and O365 or any other mailing solution


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