Customer Service Officer

2 months ago


Rajarhat Kolkata West Bengal, India UDYAM CARES Full time

1) Assess the service needs of clients and connect them with the correct provider

2) Create and maintain a directory of service providers and resources

3) Create and maintain a database of clients and client need

4) Assess client issues and provide recommendations to fix problems

5) Ensure each client is given the necessary services and follow up to fill ongoing service needs

6) Maintain good relationships with service providers and clients to keep customer base

7) Expand the list of resources and providers to assure there are no gaps in services

**Qualifications for Service Coordinator**:
1) Minimum 3 years of industry experience or a related customer service experience required

2) Previous administrative experience preferred

3) Proficient skills in Microsoft Office, including Microsoft Word and Microsoft Excel

4) Excellent customer service and problem-solving skills

5) High quality organisational skills

6) The ability to work well under deadlines and to multitask

7) The ability to build relationships and coalitions within the community

8) Excellent verbal and written communication skills

9) Excellent critical thinking and problem-solving skills

Pay: ₹10,500.00 - ₹18,000.00 per month

**Benefits**:

- Cell phone reimbursement
- Health insurance
- Internet reimbursement
- Paid sick time
- Provident Fund

Schedule:

- Day shift
- Fixed shift
- Monday to Friday

Supplemental Pay:

- Performance bonus
- Yearly bonus

Work Location: In person

Application Deadline: 29/09/2024
Expected Start Date: 01/10/2024



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