Measurement Co Worker Services

6 months ago

Hyderabad, India IKEA Full time

Who you are
- Preferred experience in accomplishing Measurements in various rooms of home like Kitchens, living rooms, bedrooms, bathrooms, balconies, gardens, open spaces for gardening, outdoor area, terrace area, storage rooms, kids rooms, etc.
- Ability to read / write English and be able to use a smartphone / App / Tab and make accurate documentation.
- Good at quickly building rapport with people from different (cultural) backgrounds.
- Emotional resilience and ability to handle conflict (assertive and able to remain calm when confronted with angry and/or upset customers).
- Ability to work varied hours/days as needed and travel across the city to work at different locations as per customer’s requirement.
- Ability to work alone but also as a team player and effectively handle several tasks at the same time.
- Ability to review and understand Measurements, following single language in the measurements of rough and fair drafts, perform accordingly.
- Mental requirements - Ability to handle multiple and changing priorities/deadlines and moderate stress.
- Ability to work with both imperial and metric measurements.
- A practical hands-on approach to your tasks and the ability to work in a fast-paced retail environment.

**Your responsibilities**
- Contributing to positioning the IKEA store as the first choice for home furnishing in your local market.
- To have knowledge and understanding of Measurements, legend, understanding the customers’ needs/frustrations, taking the appropriate measurements thus enabling IKEA to create a better everyday life for the many.
- To have the knowledge, confidence and desire to resolve customer complaints and deal positively and quickly with any issues they raise.
- Recording information accurately in the relevant systems so as to use the resulting analysis to make improvements to the customers’ future shopping experiences.
- Working with colleagues to ensure that the store is always in shape as new (SISAN).
- Being conscious of the importance of safety at all times while Measuring/drafting at the customer’s place.
- Understanding the importance of quality of measurements, and how my own actions impact on this.
- Ability to understand the IKEA Concept, global solutions, tools and working methods and ensuring to use the appropriate manuals from Inter IKEA Systems to help optimize the customer’s experience.
- Listening to feedback from customers when it is given and passing this on to the manager.
- Contributing to create an environment where the IKEA culture is strong and diversity is valued.
- Demonstrating a good understanding of policies, routines and procedures.
- Lifting/Handling Requirements - Ability to occasionally move or handle Merchandise throughout the location generally 10-20 Kgs. This may include bending, stretching, reaching, and lifting on a regular basis. Any manual lifting over 25 Kgs will require the assistance of other co-worker(s) and/or use of manual lifting equipment.
- Walking requirements (i.e. freely move across all areas of the location such as sales floor, stock area, and all the required areas at a customer’s place).
- Comfortable working on a ladder
- Operation of equipments (i.e. computer, hand tools etc.)
- Standing for most of shift
- Wear PPE (personal protective equipment) where ever applicable; and to use hand tools and related equipment.

**Together as a team**

At IKEA it’s all about our customers, and in Customer Relations we build and retain long-lasting relationships with new and existing customers in a multichannel retail environment. We’re a diverse team that work together to ensure a positive and joyful experience for all IKEA visitors and customers: we set up services, gather feedback and make things right Our modus operandi is to connect to people by listening to their personal needs and to create genuine interactions. We’re a bunch of people who are truly passionate about people

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