Payment Followup Executive
6 days ago
The Payment Follow-Up Executive is responsible for managing and ensuring timely payment collections from customers, clients, or partners. The role involves tracking overdue payments, communicating with clients regarding outstanding invoices, and coordinating with internal departments to resolve payment issues. The executive will maintain accurate records of payments and perform follow-up tasks to ensure the smooth flow of the payment process.
**Key Responsibilities**:
- **Monitor and Track Payments**:
- Review accounts to identify overdue payments.
- Track payment status and ensure that all invoices are paid on time.
- **Communicate with Clients**:
- Address inquiries and concerns related to payment issues.
- Maintain professional and clear communication while following up on outstanding payments.
- **Maintain Payment Records**:
- Update and maintain records of all payment follow-up activities.
- Ensure that payment information is accurate and up-to-date in the system.
- **Cooperate with Internal Teams**:
- Work closely with the accounts, finance, and customer service teams to resolve discrepancies.
- Collaborate with the sales or customer service teams when necessary to ensure smooth communication and prompt resolution.
- **Prepare Reports**:
- Generate reports related to overdue payments and collections.
- Provide regular updates to senior management regarding payment status and trends.
- **Negotiate Payment Terms**:
- Work with clients to negotiate and extend payment deadlines when needed, based on company policies.
- Offer possible solutions for clients facing difficulties in making payments.
- **Follow Company Policies**:
- Ensure all payment follow-ups comply with company guidelines and legal requirements.
- Adhere to best practices for collections and customer service.
**Key Skills and Qualifications**:
- Proven experience in payment follow-up, collections, or finance-related roles.
- Excellent communication skills, both written and verbal.
- Strong attention to detail and organizational skills.
- Proficient in using accounting software and MS Office.
- Ability to handle sensitive financial information with confidentiality.
- Strong problem-solving and negotiation skills.
- Ability to work under pressure and meet deadlines.
**Job Types**: Full-time, Permanent, Fresher
Pay: ₹15,000.00 - ₹25,000.00 per month
Schedule:
- Day shift
- Fixed shift
**Experience**:
- total work: 1 year (preferred)
Work Location: In person
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