Front Office Executive

3 weeks ago


Greater Noida, India A1 Sunny Feast Pvt Ltd Full time

**Responsibilities**:

- Greet guests and provide exceptional customer service
- Handle guest check-ins and check-outs, including processing payments and issuing room keys
- Answer guest inquiries and complaints, resolving issues promptly and effectively
- Manage and maintain the front desk area, ensuring a clean and organized workspace
- Assist with managing room reservations and ensuring accurate records are kept
- Coordinate with housekeeping and maintenance staff to ensure rooms are clean and prepared for guest arrival
- Provide guests with information about hotel amenities, local attractions, and restaurants
- Process guest requests for additional services, such as transportation or room service
- Maintain knowledge of hotel policies and procedures to ensure smooth operation of the front desk
- Perform other duties as assigned by the management

**Requirements**:

- Graduate or equivalent required, Associate's or Bachelor's degree in Hospitality Management is a plus
- 1-2 years of experience in a customer service role, preferably in a hotel setting
- Excellent communication and organizational skills
- Ability to multitask and work in a fast-paced environment
- Knowledge of hotel management software and Microsoft Office Suite
- Ability to work flexible hours, including weekends and holidays
- Friendly and professional demeanor with a strong customer service orientation
- Ability to maintain confidentiality and discretion

**Job Types**: Full-time, Regular / Permanent

**Salary**: ₹11,231.90 - ₹19,844.42 per month

**Benefits**:

- Cell phone reimbursement
- Provident Fund

Schedule:

- Day shift
- Weekend availability

Ability to commute/relocate:

- Greater Noida, Uttar Pradesh: Reliably commute or planning to relocate before starting work (required)

**Education**:

- Diploma (preferred)

**Experience**:

- total work: 1 year (preferred)

**Language**:

- Hindi (preferred)
- English (preferred)

**Speak with the employer**
+91 9650704008
Application Deadline: 05/03/2023



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