Front Office Executive

3 weeks ago


Greater Kolkata Area, India Seven Full time

Job Title: Front Office Executive


Location: Kolkata, West Bengal, India


Experience: 1-2 years


Responsibilities:

  • Manage and oversee the daily operations of the front office.
  • Ensure exceptional customer service is provided to all guests and visitors.
  • Supervise and train front office staff to deliver high-quality service standards.
  • Handle guest inquiries, requests, and complaints promptly and professionally.
  • Maintain accurate records of room availability, reservations, and guest accounts.
  • Coordinate with other departments to ensure smooth guest experiences.
  • Monitor and maintain the cleanliness and organization of the front desk area.
  • Implement and enforce hotel policies and procedures.
  • Assist with administrative tasks, including scheduling and payroll.
  • Conduct regular performance evaluations and provide feedback to staff members.


Requirements:

  • Bachelor's degree in hospitality management or related field preferred.
  • Proven experience as a Front Office Manager or similar role.
  • Excellent communication and interpersonal skills.
  • Strong leadership and supervisory abilities.
  • Proficiency in hotel management software and MS Office.
  • Ability to multitask and prioritize in a fast-paced environment.
  • Flexibility to work shifts, including evenings, weekends, and holidays.
  • Knowledge of local attractions, restaurants, and transportation options.
  • Attention to detail and problem-solving skills.
  • Positive attitude and willingness to go above and beyond to ensure guest satisfaction.



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