Employee Services

2 weeks ago

Gurugram Haryana, India BNC Full time

BNC is hiring for manufacturing client for Employee Services role for Gurgaon location

1. Payroll and Time Management:
Advice the People and Culture representatives of the organization in defining the finalizing

scope of work for the payroll vendor and help in developing payroll policies and payroll

calendar and maintain payroll definitions

Ensure the consistency and accuracy of the payroll administration by performing Pre-Payroll

activities (e.g., Creating/Updating employee records, manage deductions, Managing time,

attendance and leave data, etc.), reviewing and approving Payroll Vendor deliverables

during the payroll processing and auditing reports generated by Payroll Vendor in Post
- 2. Payroll run Sensitivity:
Internal

Responsible for reviewing and authorizing the payroll payments with the required level of

quality and controls

Develop and manage internal and external relationships. Manage communications between

internal customers (particularly HR) and vendor.

Detect and process issues related to uncollected, underpayment or overpayment of payroll

and resolve the issue along with Payroll Vendor

Resolve exceptions and variance identified during the payroll cycle along with Payroll

Vendor and support from retained organization

Manage and conduct vendor root cause analysis for SLAs develop resolution and improvement plans

Serve as elevation/resolution point for payroll operations issues, problems and communications form the retained organization to Payroll Vendor

3. Vendor management:
Establish and maintain good relations with the payroll vendor

Ensure vendor adherence to decided service levels. Take necessary steps incase of non-compliance to KPIs and SLAs

Conduct governance meetings with payroll vendor to identify areas of improvement and ways services can be improved to customers

Handle invoice and vendor contract management

4. Exception Handling:
Identify potential sensitive issues and escalate it to the appropriate level

Act as a first point of contact for escalation and resolve issues with P&C processes escalated by his/her team

Quality Assurance and Process Improvement:
Improve operational efficiency by exploring new ways of working through process improvements Quality Assurance and Process Improvement

Improve operational efficiency by exploring new ways of working through process improvements

Innovate ways to automate process by rolling out quality initiatives

Adherence to the Key Performance Indicators (KPIs) agreed with the business in the area of

Accuracy, Productivity and Customer Satisfaction

Implement better work practices to achieve high standards of work and maintain established

work procedures

Provide quality service/ advice in accordance with agreed service standards

5. Teamwork & Communication:
Ensure a ‘customer centric’ and ‘partnership approach’ to develop strong relationships with

other working groups.

Effective communication of issues across the BSC and working groups

6. Knowledge Management and Retention:
Service delivery processes are documented and reviewed regularly to ensure its appropriateness. Keeping up-to-date with changes to policies and procedures.

7. Transformation and Change Management:
Support GPO's including identification, proposal development and other pursuit activities for

transformation

8. Stakeholder engagement

Develop and manage regular engagement with the stakeholders (internal and external) for

predictable service delivery.

Provides regular performance updates to appropriate stakeholders

Leadership tasks:
Competence development

Balancing of workload and assignment of tasks

Internal and external conflict management

8. Management-responsibility:
Directly responsible for AtG Payroll workstream service delivery.

Determination of KPIs to be achieved

1. Minimum qualification: MBA (Finance /HR) Basic technical education would be an added advantage

2. 5-7 years PQE experience in an industrial enterprise is must

3. Basic knowledge of refractory materials and competitors.

Knowledge of the internal core processes. (Payroll, Compliances SAP Successfactor)

4. Shared Service Centre understanding. Operating in muti-cultural organization.

5. People and Project Management Skills

6. Must have expertise in SAP S4 Hana and MS-Office

7. Fluency in writing and speaking English; every additional language will be considered an asset.

8. Strategic Thinking and Action, Result orientation, Innovation and Change, Leadership, Communication and Co-operation, Diversity

9. Ability to identify and report areas of possible conflicts

**Job Types**: Full-time, Permanent

**Salary**: ₹700,000.00 - ₹900,000.00 per year

Schedule:

- Day shift

Application Question(s):

- Are you willingness and acceptance to 100% RTO ?
- Do you have SAP Knowledge & experience ?
- Do you have understanding of GRNs/SRNs and salary payments to contractors and claim management?

Work Location: In person

**Speak with the employer**

+91 7890961372

  • Contract Employee

    3 weeks ago

    Gurugram, Haryana, India WNS Global Services Full time

    **Company Description** WNS (Holdings) Limited (NYSE: WNS), is a leading Business Process Management (BPM) company. We combine our deep industry knowledge with technology and analytics expertise to co-create innovative, digital-led transformational solutions with clients across 10 industries. We enable businesses in Travel, Insurance, Banking and Financial...

  • Contract Employee

    2 days ago

    Gurugram, Haryana, India WNS Global Services Full time

    **Company Description** WNS (Holdings) Limited (NYSE: WNS), is a leading Business Process Management (BPM) company. We combine our deep industry knowledge with technology and analytics expertise to co-create innovative, digital-led transformational solutions with clients across 10 industries. We enable businesses in Travel, Insurance, Banking and Financial...

  • Contract Employee

    2 weeks ago

    Gurugram, Haryana, India WNS Global Services Full time

    **Company Description** WNS (Holdings) Limited (NYSE: WNS), is a leading Business Process Management (BPM) company. We combine our deep industry knowledge with technology and analytics expertise to co-create innovative, digital-led transformational solutions with clients across 10 industries. We enable businesses in Travel, Insurance, Banking and Financial...

  • Professional, Employee Engagement

    2 weeks ago

    Gurugram, Haryana, India Acuity Knowledge Partners Full time

    **Acuity Knowledge Partners** Acuity Knowledge Partners (Acuity) is a leading provider of bespoke research, analytics and technology solutions to the financial services sector, including asset managers, corporate and investment banks, private equity and venture capital firms, hedge funds and consulting firms. Its global network of over 6,000 analysts and...

  • Head- Employee Services Management

    1 month ago

    Gurugram, India airtel Full time

    About Airtel:Headquartered in India, Airtel is a global communications solutions provider with over 458 mn customers in 18 countries across South Asia and Africa. The company ranks amongst the top three mobile operators globally and its networks cover over two billion people. Airtel is India’s largest integrated communications solutions provider and the...

  • Head- Employee Services Management

    1 month ago

    Gurugram, India airtel Full time

    About Airtel:Headquartered in India, Airtel is a global communications solutions provider with over 458 mn customers in 18 countries across South Asia and Africa. The company ranks amongst the top three mobile operators globally and its networks cover over two billion people. Airtel is India’s largest integrated communications solutions provider and the...

  • Head- Employee Services Management

    3 weeks ago

    Gurugram, India airtel Full time

    About Airtel: Headquartered in India, Airtel is a global communications solutions provider with over 458 mn customers in 18 countries across South Asia and Africa. The company ranks amongst the top three mobile operators globally and its networks cover over two billion people. Airtel is India’s largest integrated communications solutions provider and the...

  • Head- Employee Services Management

    3 weeks ago

    Gurugram, India airtel Full time

    About Airtel:Headquartered in India, Airtel is a global communications solutions provider with over 458 mn customers in 18 countries across South Asia and Africa. The company ranks amongst the top three mobile operators globally and its networks cover over two billion people. Airtel is India’s largest integrated communications solutions provider and the...

  • Head- Employee Services Management

    1 month ago

    gurugram, India airtel Full time

    About Airtel: Headquartered in India, Airtel is a global communications solutions provider with over 458 mn customers in 18 countries across South Asia and Africa. The company ranks amongst the top three mobile operators globally and its networks cover over two billion people. Airtel is India’s largest integrated communications solutions provider and the...

  • Head- Employee Services Management

    3 weeks ago

    Gurugram, India airtel Full time

    About Airtel:Headquartered in India, Airtel is a global communications solutions provider with over 458 mn customers in 18 countries across South Asia and Africa. The company ranks amongst the top three mobile operators globally and its networks cover over two billion people. Airtel is India’s largest integrated communications solutions provider and the...

  • Customer Services Executive

    4 weeks ago

    Gurugram, Haryana, India IPA Indus Parking Services Full time

    Indus Parking Services (IPS) is an emerging parking enforcement company located in the heart of Gurugram, India. We are a team of focused, determined, and enthusiastic professionals with expertise in managing parking spaces. We can deter unauthorized parking in commercial property, residential areas, and other places. Indus Parking Services takes care of the...

  • Customer Service Executive

    2 weeks ago

    Gurugram, Haryana, India IPA Indus Parking Services Full time

    Indus Parking Services (IPS) is an emerging parking enforcement company located in the heart of Gurugram, India. We are a team of focused, determined, and enthusiastic professionals with expertise in managing parking spaces. We can deter unauthorized parking in commercial property, residential areas, and other places. Indus Parking Services takes care of the...

  • Digital Employee Experience Monitoring, Associate

    2 days ago

    Gurugram, Haryana, India BlackRock Full time

    Description About this role About the Role Key Responsibilities As a DEX Monitoring Lead, you will: - Define, build, and prioritize product backlogs to deliver value to our business users quickly and safely. - Ensure governance controls are in place for products to mitigate Information Security risks and Compliance considerations. - Collaborate with...

  • Employee Engagement Specialist

    1 week ago

    Gurugram, India Teleperformance Full time

    Job summary/overview The Employee Experience Specialist is responsible for day-to-day human resource maintenance within specific business groups and/or functions. The goal is to ensure exceptional customer service in responding to questions and resolving issues, timely HR Systems employee life cycle data entry, electronic employee file and HR records...

  • Employee Engagement Specialist

    1 week ago

    gurugram, India Teleperformance Full time

    Job summary/overview The Employee Experience Specialist is responsible for day-to-day human resource maintenance within specific business groups and/or functions. The goal is to ensure exceptional customer service in responding to questions and resolving issues, timely HR Systems employee life cycle data entry, electronic employee file and HR records...

  • Employee Engagement Specialist

    54 minutes ago

    Gurugram, India Teleperformance Full time

    Job summary/overview The Employee Experience Specialist is responsible for day-to-day human resource maintenance within specific business groups and/or functions. The goal is to ensure exceptional customer service in responding to questions and resolving issues, timely HR Systems employee life cycle data entry, electronic employee file and HR records...

  • Professional, Employee Engagement

    1 month ago

    gurugram, India Acuity Knowledge Partners Full time

    Acuity Knowledge Partners Acuity Knowledge Partners (Acuity) is a leading provider of bespoke research, analytics and technology solutions to the financial services sector, including asset managers, corporate and investment banks, private equity and venture capital firms, hedge funds and consulting firms. Its global network of over 6,000 analysts and...

  • Professional, Employee Engagement

    3 weeks ago

    Gurugram, India Acuity Knowledge Partners Full time

    Acuity Knowledge Partners Acuity Knowledge Partners (Acuity) is a leading provider of bespoke research, analytics and technology solutions to the financial services sector, including asset managers, corporate and investment banks, private equity and venture capital firms, hedge funds and consulting firms. Its global network of over 6,000 analysts and...

  • Professional, Employee Engagement

    3 weeks ago

    Gurugram, India Acuity Knowledge Partners Full time

    Acuity Knowledge PartnersAcuity Knowledge Partners (Acuity) is a leading provider of bespoke research, analytics and technology solutions to the financial services sector, including asset managers, corporate and investment banks, private equity and venture capital firms, hedge funds and consulting firms. Its global network of over 6,000 analysts and industry...

  • Professional, Employee Engagement

    1 month ago

    Gurugram, India Acuity Knowledge Partners Full time

    Acuity Knowledge PartnersAcuity Knowledge Partners (Acuity) is a leading provider of bespoke research, analytics and technology solutions to the financial services sector, including asset managers, corporate and investment banks, private equity and venture capital firms, hedge funds and consulting firms. Its global network of over 6,000 analysts and industry...