Employee Services

7 months ago

Gurugram Haryana, India BNC Full time

BNC is hiring for manufacturing client for Employee Services role for Gurgaon location

1. Payroll and Time Management:
Advice the People and Culture representatives of the organization in defining the finalizing

scope of work for the payroll vendor and help in developing payroll policies and payroll

calendar and maintain payroll definitions

Ensure the consistency and accuracy of the payroll administration by performing Pre-Payroll

activities (e.g., Creating/Updating employee records, manage deductions, Managing time,

attendance and leave data, etc.), reviewing and approving Payroll Vendor deliverables

during the payroll processing and auditing reports generated by Payroll Vendor in Post
- 2. Payroll run Sensitivity:
Internal

Responsible for reviewing and authorizing the payroll payments with the required level of

quality and controls

Develop and manage internal and external relationships. Manage communications between

internal customers (particularly HR) and vendor.

Detect and process issues related to uncollected, underpayment or overpayment of payroll

and resolve the issue along with Payroll Vendor

Resolve exceptions and variance identified during the payroll cycle along with Payroll

Vendor and support from retained organization

Manage and conduct vendor root cause analysis for SLAs develop resolution and improvement plans

Serve as elevation/resolution point for payroll operations issues, problems and communications form the retained organization to Payroll Vendor

3. Vendor management:
Establish and maintain good relations with the payroll vendor

Ensure vendor adherence to decided service levels. Take necessary steps incase of non-compliance to KPIs and SLAs

Conduct governance meetings with payroll vendor to identify areas of improvement and ways services can be improved to customers

Handle invoice and vendor contract management

4. Exception Handling:
Identify potential sensitive issues and escalate it to the appropriate level

Act as a first point of contact for escalation and resolve issues with P&C processes escalated by his/her team

Quality Assurance and Process Improvement:
Improve operational efficiency by exploring new ways of working through process improvements Quality Assurance and Process Improvement

Improve operational efficiency by exploring new ways of working through process improvements

Innovate ways to automate process by rolling out quality initiatives

Adherence to the Key Performance Indicators (KPIs) agreed with the business in the area of

Accuracy, Productivity and Customer Satisfaction

Implement better work practices to achieve high standards of work and maintain established

work procedures

Provide quality service/ advice in accordance with agreed service standards

5. Teamwork & Communication:
Ensure a ‘customer centric’ and ‘partnership approach’ to develop strong relationships with

other working groups.

Effective communication of issues across the BSC and working groups

6. Knowledge Management and Retention:
Service delivery processes are documented and reviewed regularly to ensure its appropriateness. Keeping up-to-date with changes to policies and procedures.

7. Transformation and Change Management:
Support GPO's including identification, proposal development and other pursuit activities for

transformation

8. Stakeholder engagement

Develop and manage regular engagement with the stakeholders (internal and external) for

predictable service delivery.

Provides regular performance updates to appropriate stakeholders

Leadership tasks:
Competence development

Balancing of workload and assignment of tasks

Internal and external conflict management

8. Management-responsibility:
Directly responsible for AtG Payroll workstream service delivery.

Determination of KPIs to be achieved

1. Minimum qualification: MBA (Finance /HR) Basic technical education would be an added advantage

2. 5-7 years PQE experience in an industrial enterprise is must

3. Basic knowledge of refractory materials and competitors.

Knowledge of the internal core processes. (Payroll, Compliances SAP Successfactor)

4. Shared Service Centre understanding. Operating in muti-cultural organization.

5. People and Project Management Skills

6. Must have expertise in SAP S4 Hana and MS-Office

7. Fluency in writing and speaking English; every additional language will be considered an asset.

8. Strategic Thinking and Action, Result orientation, Innovation and Change, Leadership, Communication and Co-operation, Diversity

9. Ability to identify and report areas of possible conflicts

**Job Types**: Full-time, Permanent

**Salary**: ₹700,000.00 - ₹900,000.00 per year

Schedule:

- Day shift

Application Question(s):

- Are you willingness and acceptance to 100% RTO ?
- Do you have SAP Knowledge & experience ?
- Do you have understanding of GRNs/SRNs and salary payments to contractors and claim management?

Work Location: In person

**Speak with the employer**

+91 7890961372

  • Contract Employee

    7 months ago

    Gurugram, Haryana, India WNS Global Services Full time

    **Company Description** WNS (Holdings) Limited (NYSE: WNS), is a leading Business Process Management (BPM) company. We combine our deep industry knowledge with technology and analytics expertise to co-create innovative, digital-led transformational solutions with clients across 10 industries. We enable businesses in Travel, Insurance, Banking and Financial...

  • Contract Employee

    3 months ago

    Gurugram, Haryana, India WNS Global Services Full time

    **Company Description** WNS (Holdings) Limited (NYSE: WNS), is a leading Business Process Management (BPM) company. We combine our deep industry knowledge with technology and analytics expertise to co-create innovative, digital-led transformational solutions with clients across 10 industries. We enable businesses in Travel, Insurance, Banking and Financial...

  • Front Office

    1 week ago

    Gurugram, Haryana, India Capital Placement Services Full time

    **Gurgaon** Front Desk Executive/Receptionist: - 1. Greeting Visitors: Warmly welcoming clients, visitors, and employees as they arrive at the office. 2. Managing Calls: Answering and directing incoming phone calls, taking messages, or providing information as required. 3. Visitor Management: Maintaining visitor logs, issuing visitor passes, and notifying...

  • Customer Service Executive

    7 months ago

    Gurugram, Haryana, India IPA Indus Parking Services Full time

    Indus Parking Services (IPS) is an emerging parking enforcement company located in the heart of Gurugram, India. We are a team of focused, determined, and enthusiastic professionals with expertise in managing parking spaces. We can deter unauthorized parking in commercial property, residential areas, and other places. Indus Parking Services takes care of the...

  • Global Services Administrator

    1 month ago

    Gurugram, Haryana, India Colt Technology Services Full time

    Colt provides network, voice and data centre services to thousands of businesses around the world, allowing them to focus on delivering their business goals instead of the underlying infrastructure. - Analyst, Human Resource- Job ID: 35127 Job Level: PT2 Core Job Location: Gurugram/ Bengaluru Function: People & Culture **Why we need this role** - The...

  • Junior Customer Service Executive

    4 months ago

    Gurugram, Haryana, India IPA Indus Parking Services Full time

    Indus Parking Services (IPS) is an emerging parking enforcement company located in the heart of Gurugram, India. We are a team of focused, determined, and enthusiastic professionals with expertise in managing parking spaces. We can deter unauthorized parking in commercial property, residential areas, and other places. Indus Parking Services takes care of the...

  • Employee Relations || VP

    5 days ago

    Gurugram, India NAB Full time

    Essential capabilities & ExperienceMinimum HR experience of 8-15 years including proven ER experience of 5-8 years within a large corporate environment, preferably in the finance sector or professional services.Proven experience in providing commercial and pragmatic solutions to employee relations and individual employment matters.Strong people skills and...

  • Employee Relations || VP

    4 days ago

    Gurugram, India NAB Full time

    Essential capabilities & Experience Minimum HR experience of 8-15 years including proven ER experience of 5-8 years within a large corporate environment, preferably in the finance sector or professional services. Proven experience in providing commercial and pragmatic solutions to employee relations and individual employment matters. Strong people skills...

  • Employee Relations || VP

    6 days ago

    Gurugram, India NAB Full time

    Essential capabilities & ExperienceMinimum HR experience of 8-15 years including proven ER experience of 5-8 years within a large corporate environment, preferably in the finance sector or professional services.Proven experience in providing commercial and pragmatic solutions to employee relations and individual employment matters.Strong people skills and...

  • Coordinator, Shared Services

    5 months ago

    Gurugram, Haryana, India MongoDB Full time

    Shift: 6 PM- 2 AM **Position Expectations**: - As an Individual Contributor as part of the HR Shared Services team in India, you will play a vital role responsible for transitioning work and making sure relevant SLA's are met - Suggest new practices, programs, and policies to meet interpersonal and strategic business/management needs - Adhere to and...

  • Service Manger

    7 months ago

    Gurugram, Haryana, India AYDS SOLUTIONS PVT LTD. Full time

    Service Manager whomsoever can perform task decided by the esteemed organisation related to the services of the company. We are looking for an experienced Service Manager to lead and oversee the work and employees in our company. You will be responsible for ensuring the efficiency of business operations as well as setting strategic goals for the...

  • P&o Shared Services Administrator

    9 months ago

    Gurugram, Haryana, India Wood PLC Full time

    **Key Responsibilities**: - Create Employee record via HR system - Creating Employee Files in the network drives and E-filing of employee documents - Creation of Offer Letter, Employment Contract, Forms and validation of Certificates - Issuing Global Mandatory Policy Document (GMPD) and progress monitoring - Preparation of documents related to employee...

  • Customer Service Representative

    2 months ago

    Gurugram, Haryana, India Vibgyor Recruiters Full time

    A customer service representative (CSR) is a frontline employee who interacts with customers to: - Answer questions - Address concerns - Resolve complaints - Provide product or service information - Maintain customer satisfaction - Promote customer loyalty Pay: ₹10,470.11 - ₹40,000.00 per month **Benefits**: - Food provided - Health insurance - Paid...

  • Executive Assistant

    5 months ago

    Gurugram, Haryana, India Exquisite Employee Manifest Full time

    **Key Responsibilities**: - **Event Coordination**: - Assist in the planning and execution of corporate events, including conferences, seminars, workshops, and social gatherings. - Coordinate logístical details such as venue selection, catering arrangements, audiovisual setup, transportation, and accommodations. - **Administrative Support**: - Manage...

  • Customer Service Representative

    4 months ago

    Gurugram, Haryana, India Kyndryl Full time

    Who We Are At Kyndryl, we design, build, manage and modernize the mission-critical technology systems that the world depends on every day. So why work at Kyndryl? We are always moving forward - always pushing ourselves to go further in our efforts to build a more equitable, inclusive world for our employees, our customers and our communities. The Role Who...

  • Associate - Customer Service

    3 months ago

    Gurugram, Haryana, India Alight Full time

    **Our story** At Alight, we believe a company’s success starts with its people. At our core, we Champion People, help our colleagues Grow with Purpose and true to our name we encourage colleagues to “Be Alight.” **Our Values**: **Champion People **- be empathetic and help create a place where everyone belongs. **Grow with purpose - **Be inspired by...

  • Associate - Customer Service

    3 weeks ago

    Gurugram, Haryana, India Alight Full time

    **Our story** At Alight, we believe a company’s success starts with its people. At our core, we Champion People, help our colleagues Grow with Purpose and true to our name we encourage colleagues to “Be Alight.” **Our Values**: **Champion People**- be empathetic and help create a place where everyone belongs. **Grow with purpose -**Be inspired by...

  • Associate - Customer Service

    7 months ago

    Gurugram, Haryana, India Alight Full time

    **Our story** At Alight, we believe a company’s success starts with its people. At our core, we Champion People, help our colleagues Grow with Purpose and true to our name we encourage colleagues to “Be Alight.” **Our Values**: **Champion People **- be empathetic and help create a place where everyone belongs. **Grow with purpose - **Be inspired by...

  • Field Service Technician Iv

    7 months ago

    Gurugram, Haryana, India Carrier Full time

    **Country**: India **Location**: IFFCO Tower, 7th Floor, Plot No.3, Sector-32, Gurgaon - 122001 (Haryana), India **Role: Service Technician** **Location**: Gurgaon, India **Full/ Part-time**: Full time **Build a career with confidence** Carrier Global Corporation, global leader in intelligent climate and energy solutions is committed to creating...

  • Field Services Mobility

    2 months ago

    Gurugram, Haryana, India NCR Atleos Full time

    About NCR Atleos NCR Atleos, headquartered in Atlanta, is a leader in expanding financial access. Our dedicated 20,000 employees optimize the branch, improve operational efficiency and maximize self-service availability for financial institutions and retailers across the globe. We need a skilled Field Services Mobility and Oracle EBS technical resource...