Call Centre Executive
5 months ago
**Job Summary**
- Hiring Support Executive with 0-1 year experience
- Immediate joiners preferred.
**Responsibilities and Duties**
- Attend calls from users requesting support for software systems
- Report and log all clients issues into the client relation management database/Creating Tickets
- Anticipation of the calls from the clients, solve the issues faced by the clients and improve client - company relationships.
- Creating updates, issues and bugs related tickets.
- Troubleshooting network related issues faced by the clients and solving them.
- Verifying the software before going to live, kind of support testing which helps the software work fine.
- Provide doubt clarification and technical support to users on site
- Liaison with client for proper and smooth functioning of software system
**Key Skills**
- Should be able to communicate with clients at all levels in verbal and written
- Good communication and interpersonal skills
- Attention to detail
- Team oriented/player
- Self motivated
**Required Experience and Qualifications**
Experience : 0-1 year
**Salary**: Up to 15k per month
**Salary**: ₹8,000.00 - ₹15,000.00 per month
Schedule:
- Rotational shift
Ability to commute/relocate:
- Trivandrum, Kerala: Reliably commute or planning to relocate before starting work (required)
**Education**:
- Bachelor's (preferred)
**Experience**:
- total work: 1 year (preferred)
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