Process Associate

2 weeks ago

Pune, India udchalo Full time

FULL-TIME- PUNE- 1 TO 2 YEARSProcess Associate

**Role Title**: Process Associate

**Department**: Customer Support Team

**Reporting To**: Process Lead / Asst. Manager

**Shift Timing**: 24*7 (5 days working, Rotational Shifts)

**People Reporting**: No

**Language**: Proficient in Hindi & English (verbal & written both)

**Job Location**: Pune

**Summary of Job Responsibility**:
**Detail of Job Responsibility**:
**Accountability**
- Answering and solving queries related to the booking of flights and other relevant information.
- Quick and efficient handling of the system and the udChalo booking portal.
- Non-disclosure of sensitive information.
- Multitasking: should be able to handle multiple work types simultaneously.
- Efficient handling of customers.
- Clear and unambiguous communication of information to the customers.
- Handling queries on WhatsApp and chat on the udChalo website as well.
- Handling complaints and grievances and providing solutions.
- Communicating any complex issues, if any, to the Team Lead/Manager immediately.
- Follow communication procedures, guidelines, and policies
- Following and adhering to the updates given by leads and trainers.
- Ensuing all the parameters of quality are met and exceeded while executing the job responsibility.

**Planning & Complexity**
- Identifying and assessing customers’ needs to achieve satisfaction
- Provide accurate, valid, and complete information by using the right methods/tools

**Experience & Education**:

- Between 1-2 years of experience demonstrated in the customer support department.
- Communication skills that allow you to inform, help, and advise customers clearly and to liaise effectively with other professionals
- Listening skills, to understand exactly what customers require and problem-solving skills
- Confidence, patience, politeness, tact, and diplomacy, when dealing with difficult situations
- Creative thinking, to be able to come up with new ideas to improve customer service standards
- An ability to work well under pressure
- Working Knowledge/experience in travel/tourism will be preferred. Knowledge of GDS, Galileo/Amadeus will be an added advantage

  • Accounts Associate

    3 days ago

    Pune, India Rahul Dang & Associate Full time

    Employer: Rahul Dang & Associates. (CA Firm), Baner, Pune. We are fastest growing organization working in Direct & Indirect Taxation, Audit & Assurance Services, Business Advisory, Corporate Services, Financial Planning Services etc. Office Location: Office No. 402, Snehraj, Near Radha Hotel, Radha Chowk, Baner, Pune-411045 Jd for Accounts associate for...

  • Process Associate

    2 months ago

    Pune, India udchalo Full time

    FULL-TIME- PUNE- 1+ YEARS**Process Associate** **Role Title**: Process Associate **Department**: Customer Experience Team **Shift Timing**: 24*7 (5 days working, Rotational Shifts) **People Reporting**: No **Language**: Proficient in Hindi & English (verbal & written both) **Job Location**: Pune **Summary of Job Responsibility**: **Detail of Job...

  • Process Associate

    2 months ago

    Chakan, Pune, Maharashtra, India Top Man Powers Management Services Full time

    PROCESS ASSOCIATE: - Works on performance metrics along with Supervisor. - Manages complete shipments report in system. - Cash reconciliation. - Assigning shipments to Delivery Associates and tracking them. - Coordinate with Delivery Associates for on-time delivery. - Invoice Generation. - Inventory Reconciliation **Job Types**: Full-time, Regular /...

  • Process Associate

    2 weeks ago

    Pune, India Wipro Limited_BPS Full time

    **Roles and Responsibilities** **JOB ROLE: - **Voice Process Associate (International Process) **LOCATION -** Hinjewadi phase-II, Pune - **Undergraduate / Graduates **in any Stream **( Except Tech Graduates, LLB, MCA, B.Pharm, M.Pharm, Civil, Mechanical)**: - **Only Freshers **can apply**.**: - **WORK FROM OFFICE**: - 5days Work/ 2 Days week off -...

  • Insurance Process Associate

    3 weeks ago

    Pune, India Cogneesol BPO Full time

    **Job description for Insurance Process Associate for the job role of Underwriter Assistant**: - Provide research and clerical support to determine whether insureds/customers qualify for insurance policies, or other financial services. Gather financial and statistical information and supply data onto rating mechanism provided by the client - Provide support...

  • Process Associate

    2 months ago

    Pune, India Ansira Full time

    Process Associate - Campus Hiring We are a culture of passionate, collaborative and respectful people. We are curious about finding the most strategic solutions, while being fearless in our pursuit of pushing the limits.

  • Process Associate

    3 weeks ago

    pune, India Tata Consultancy Services Full time

    Direct Walk-in Interview Opportunity for Fraud Ops/Charge Back @TataConsultancyServices, Pune location on 19th May 2024.Note: Candidates with relevant experience in " Fraud Ops/Charge Back " can directly attend the interview. Please go through the norms below before you attend.Job Role: Process AssociateProcess: Fraud Ops/Charge BackLocation: TCS - S3 Tikona...

  • Process Associate

    1 month ago

    pune, India Tata Consultancy Services Full time

    Direct Walk-in Interview Opportunity for Fraud Ops/Charge Back @TataConsultancyServices, Pune location on 19th May 2024.Note: Candidates with relevant experience in " Fraud Ops/Charge Back " can directly attend the interview. Please go through the norms below before you attend.Job Role: Process AssociateProcess: Fraud Ops/Charge BackLocation: TCS - S3 Tikona...

  • Process Development Associate

    4 weeks ago

    Pune, India PadCare Full time

    Position: Process Development Associate ( Chemical engineering or relevant field)Company: PadCare Labs Pvt. Ltd.Location: PuneExperience : 1-2 yearsJob Type: Full-timePadCare is a forward-thinking company dedicated to sustainable solutions. We are actively seeking a motivated and innovative Material Research Associate to join our team. If you have a passion...

  • Process Development Associate

    4 weeks ago

    Pune, India PadCare Full time

    Position: Process Development Associate ( Chemical engineering or relevant field)Company: PadCare Labs Pvt. Ltd.Location: PuneExperience : 1-2 yearsJob Type: Full-timePadCare is a forward-thinking company dedicated to sustainable solutions. We are actively seeking a motivated and innovative Material Research Associate to join our team. If you have a passion...

  • Process Associate

    5 days ago

    Pune, Maharashtra, India Tata Consultancy Services Full time

    Direct Walk-in Interview Opportunity for Fraud Ops/Charge Back @TataConsultancyServices, Pune location on 19th May 2024.Note: Candidates with relevant experience in " Fraud Ops/Charge Back " can directly attend the interview. Please go through the norms below before you attend.Job Role: Process AssociateProcess: Fraud Ops/Charge BackLocation: TCS - S3 Tikona...

  • Process Associate

    1 month ago

    pune, India Tata Consultancy Services Full time

    Direct Walk-in Interview Opportunity for Fraud Ops/Charge Back @TataConsultancyServices, Pune location on 19th May 2024. Note: Candidates with relevant experience in " Fraud Ops/Charge Back " can directly attend the interview. Please go through the norms below before you attend. Job Role: Process Associate Process: Fraud Ops/Charge Back Location: TCS -...

  • Process Associate

    3 weeks ago

    Pune, India ARS Marketing and Media Solution Pvt Ltd Full time

    **Hiring for Top MNC** **Designation**: - Process Executive/Associate **Role**: - International Voice Process for Customer Support, Customer Handling, Customer Service Voice Process **Shift** - Night Shift - **Experience - 0 to 1**_ **Eligibility** - 10th / 12th / Graduate (Fresher) with good command in English **Salary - up-to 25000** **Location** -...

  • Process Associate

    3 weeks ago

    Pune, India Tata Consultancy Services Full time

    Direct Walk-in Interview Opportunity for Fraud Ops/Charge Back @TataConsultancyServices, Pune location on 19th May 2024. Note: Candidates with relevant experience in " Fraud Ops/Charge Back " can directly attend the interview. Please go through the norms below before you attend. Job Role: Process AssociateProcess: Fraud Ops/Charge BackLocation: TCS - S3...

  • Process Associate

    1 month ago

    Pune, India Tata Consultancy Services Full time

    Direct Walk-in Interview Opportunity for Fraud Ops/Charge Back @TataConsultancyServices, Pune location on 19th May 2024. Note: Candidates with relevant experience in " Fraud Ops/Charge Back " can directly attend the interview. Please go through the norms below before you attend. Job Role: Process AssociateProcess: Fraud Ops/Charge BackLocation: TCS - S3...

  • Process Associate

    3 weeks ago

    Pune, India Tata Consultancy Services Full time

    Direct Walk-in Interview Opportunity for Fraud Ops/Charge Back @TataConsultancyServices, Pune location on 19th May 2024. Note: Candidates with relevant experience in " Fraud Ops/Charge Back " can directly attend the interview. Please go through the norms below before you attend. Job Role: Process Associate Process: Fraud Ops/Charge Back Location: TCS -...

  • Process Associate

    1 month ago

    Pune, India Tata Consultancy Services Full time

    Direct Walk-in Interview Opportunity for Fraud Ops/Charge Back @TataConsultancyServices, Pune location on 19th May 2024. Note: Candidates with relevant experience in " Fraud Ops/Charge Back " can directly attend the interview. Please go through the norms below before you attend. Job Role: Process AssociateProcess: Fraud Ops/Charge BackLocation: TCS - S3...

  • Process Associate

    3 weeks ago

    Pune, India Tata Consultancy Services Full time

    Direct Walk-in Interview Opportunity for Fraud Ops/Charge Back @TataConsultancyServices, Pune location on 19th May 2024. Note: Candidates with relevant experience in " Fraud Ops/Charge Back " can directly attend the interview. Please go through the norms below before you attend. Job Role: Process AssociateProcess: Fraud Ops/Charge BackLocation: TCS - S3...

  • Voice Process Associates

    3 weeks ago

    Pune, India Mind loop solutions Full time

    Urgent requirement for Voice Process Associates - Skills required - Good communication Lead generation New client acquisition Willing to work from 5.30 am to 2.30 pm **Salary**: From ₹15,000.00 per month **Benefits**: - Health insurance Schedule: - Morning shift Supplemental pay types: - Commission pay - Performance bonus Ability to...

  • Process Associate

    5 days ago

    Pune, Maharashtra, India IGT Solutions Full time

    Join Our Team as a Customer Service Associate in the Travel DomainAre you passionate about providing exceptional customer service? Do you thrive in a fast-paced environment? Look no furtherWe are seeking dynamic individuals to join our team as Customer Service Associates, where you'll be at the forefront of assisting customers with their travel...