Opening for Customer Service Executive

3 weeks ago


Navi Mumbai, India MAXVAL TECHNOLOGIES PVT. LTD Full time

Looking for - freshers any graduates is fine

Location
- Navi Mumbai

Job role
- **Make Outbound Calls**:

- Initiate outbound calls to exhibition databases and set up meetings for Sales Team
- Research and collect databases for calling
- Initiate outbound calls to existing customers for follow-ups, surveys, or promotions. Invite customers to visit the showroom.
- Effectively communicate product/service information and benefits.

**Handle Inbound Calls**:

- Answer incoming calls from customers promptly and professionally.
- Provide information, answer questions, and address customer concerns.
- Properly document all the information collected in the company software

**Customer Service**:

- Initiate feedback calls to customers and document their issues or complaints.
- Escalate issues to appropriate departments for resolution

**Data Entry and Documentation**:

- Accurately enter customer information and interactions into the database.
- Maintain detailed and organized records of customer interactions.

Pay: ₹17,000.00 - ₹18,000.00 per month

**Benefits**:

- Health insurance

Schedule:

- Day shift
- Monday to Friday

Ability to commute/relocate:

- Navi Mumbai - 400614, Maharashtra: Reliably commute or planning to relocate before starting work (required)

Work Location: In person



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