![MAXVAL TECHNOLOGIES PVT. LTD](https://media.trabajo.org/img/noimg.jpg)
Opening for Customer Service Executive
3 weeks ago
Looking for - freshers any graduates is fine
Location
- Navi Mumbai
Job role
- **Make Outbound Calls**:
- Initiate outbound calls to exhibition databases and set up meetings for Sales Team
- Research and collect databases for calling
- Initiate outbound calls to existing customers for follow-ups, surveys, or promotions. Invite customers to visit the showroom.
- Effectively communicate product/service information and benefits.
**Handle Inbound Calls**:
- Answer incoming calls from customers promptly and professionally.
- Provide information, answer questions, and address customer concerns.
- Properly document all the information collected in the company software
**Customer Service**:
- Initiate feedback calls to customers and document their issues or complaints.
- Escalate issues to appropriate departments for resolution
**Data Entry and Documentation**:
- Accurately enter customer information and interactions into the database.
- Maintain detailed and organized records of customer interactions.
Pay: ₹17,000.00 - ₹18,000.00 per month
**Benefits**:
- Health insurance
Schedule:
- Day shift
- Monday to Friday
Ability to commute/relocate:
- Navi Mumbai - 400614, Maharashtra: Reliably commute or planning to relocate before starting work (required)
Work Location: In person
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