Customer Support Representative
5 months ago
**The Organization**
ANS Commerce is the fastest growing e-commerce enabler for brands in India. Founded in 2017, ANS Commerce offers end-to-end integrated solutions to address pain-points of retailers across e-commerce value chains so that they can focus on their coreproducts and brand. Our ever-growing bouquet of solutions include Kartify - flagship brand e-store platform, digital performance marketing services, marketplace management, multi-city warehousing with fulfilment and logistics coordination support. Our brand partners range from some of the best-known traditional brands internationally to the new wave of online-first, direct-to-consumer brands
**Objectives of this role**
**Responsibilities -**
- Handle and resolve customer complaints in a professional and empathetic manner.
- Provide accurate information about products, services, and policies.
- Issue Resolution: Diagnose and troubleshoot technical issues.
- Collaborate with other departments to address complex customer concerns.
- Escalate issues to higher levels of support as needed.
- Documentation: Maintain accurate records of customer interactions and transactions.
- Document and update customer information in the database.
- Product Knowledge: Stay informed about product features, updates, and changes.
- Provide product education to customers as needed.
- Team Collaboration: Work collaboratively with team members to achieve individual and team goals.
- Share insights and feedback to contribute to continuous improvement.
**Requirement/ Skills Needed : Education**:Graduate or above
**Communication**:Excellent verbal and written communication skills.
**Year of Experience**: 2 Yrs in CRM or same industry
**Location **:Gurugram
**Salary**: ₹25,000.00 - ₹30,000.00 per month
**Benefits**:
- Health insurance
Schedule:
- Morning shift
Supplemental pay types:
- Yearly bonus
**Education**:
- Higher Secondary(12th Pass) (preferred)
**Experience**:
- total work: 1 year (preferred)
- Customer service: 1 year (preferred)
**Language**:
- Hindi (preferred)
- English (preferred)
Ability to Commute:
- Gurgaon, Haryana (required)
Ability to Relocate:
- Gurgaon, Haryana: Relocate before starting work (required)
Work Location: In person
**Speak with the employer**
+91 7011340542
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