Associate Iii
2 weeks ago
Role Proficiency:
A Voice Associate Able to independently take customer support calls effectively and efficiently ;follow the SOPs to complete the process and endeavour to resolve the issue handle some escalated issues or escalate to a more knowledgeable person to resolve in alignment with SLAs and assists Lead I - BPM.rnA Data Associate should independently be able to effectively and efficiently process the transactions assigned in timely manner clarify complex transactions to others and ensure that quality of output and accuracy of information is maintained in alignment with SLAs and assists Lead I - BPM.
Outcomes:
Measures of Outcomes:
- 100% Adherence to quality standards
- Adherence to turnaround time for response and resolution
- Completion of all mandatory training requirements
- 100% adherence to process and standards
- 100% adherence to SLAs where applicable
- Number of issues fixed/tasks completed
- Number of non-compliance issues with respect to SOP
- Zero/No Client Escalations
- Number of high-quality RCA and QA output
- Daily/weekly performance reporting
- Mentors A1 and A2 resources on the processes
Outputs Expected:
Processing Data:
- Processing transactions assigned as per SOPs
Handling calls Voice:
- Handle customer support calls resolve issues and complete after-call work
Production:
- Take calls (voice) or process complex transactions (data)
Issue Resolution:
- Address any problems with the supervisor/QA to ensure maximum productivity and efficiency.
- Identifies analyses and solves the incidents/transactions.
Productivity:
- Proficient in the process assisting other team members who are new to the process as well to ensure quick readiness of the team.
- Take steps to improve performance based on coaching.
- Production readiness of new joiners within agreed timeline by providing guidance Actively participate in the team's or organization wide initiatives
- Able to handle and manage higher complexity tasks.
Adherence:
- Be aware of any clients process or product updates and ensure 100% compliance towards the same.
- Adhere to release management process.
- Thorough understanding of organization and customer defined process. Consult with mentor when in doubt.
- Adherence to defined processes.
- Adhere to organization’ s policies and business conduct.
Reporting:
- Create reports on specific SLAs/performance measures/KPIs
Stakeholder Management:
- Guide the team in preparing status updates and keep management updated about the status.
Training:
- Attends one on one need-based domain/project/technical trainings as needed.
- On time completion of all mandatory training requirements of organization and customer.
- Provide on floor training and one to one mentorship for new joiners.
Escalation:
- Escalate problems to appropriate individuals/support team based on established guidelines and procedures.
Monitoring:
- Monitor progress of requests for support and ensures users and other interested parties are kept informed.
Manage knowledge:
- Consume project related documents share point libraries and client universities
Mentoring:
- Mentor and provide guidance to peers and junior associates.
- Assist new team members in understanding the customer environment.
Communication:
- Status update to the respective stakeholders and within the team
Collaboration:
- Collaborate with different towers of delivery for quick resolution (within SLA); document learning's for self-reference.
- Collaborate with other team members for timely resolution of errors.
Skill Examples:
- Customer Focus: Focus on providing a prompt and efficient service to customers goes out of the way to ensure that individual customer needs are met.
- Attention to detail to ensure SOPs are followed and mistakes are not knowingly made
- Team Work: Respect others and work well within the team.
- Communication: Speak clearly and write in a clear and concise manner. Uses appropriate style and language for communication (Data)
- Communication: Speaks in an accent neutral manner or with the accent required for the process with good vocabulary and grammar skills. Writes clearly (Voice)
- Typing Speed with 15WPM and 80% accuracy
- Analytical approach: Makes systematic judgments based on information and relevant assumptions.
- Ability to follow SOP documents and escalate the alerts within the defined SLA Willingness and ability to learn new skills domain knowledge etc.
- Make rule based and discretionary decisions.
- Process Trainer/Sr. QA/Domain Expert/MIS Analyst
- Frontline resource - Voice/Backoffice Quality Auditors SME Domain Experts
Knowledge Examples:
Knowledge Examples
- Expertise with Windows Operating Systems MS Office tools
- English comprehension - Reading writing and speaking
- Domain knowledge based on process (healthcare banking investment F&A retail customer support etc)
- Familiarity with work allocation and intake functions
- Familiarity with quality control processes including pare to analysis
-
Sales Processing Associate Iii
2 weeks ago
Chennai, India Hewlett Packard Enterprise Full timeSales Processing Associate III This role has been designated as ‘Edge’, which means you will primarily work outside of an HPE office. **_ Job Family Definition:_** Executes operational activities related to quote, price, configuration, deal registration, order management process, invoicing, and contract life-cycle management to ensure that sales...
-
Sales Processing Associate Iii
6 days ago
Chennai, India Hewlett Packard Enterprise Full timeSales Processing Associate III This role has been designated as ‘Edge’, which means you will primarily work outside of an HPE office. **Who We Are**: **HPE PointNext **is our innovative IT services organization. It provides the expertise to advise, integrate, and accelerate our customers’ outcomes from their digital transformation - giving clients...
-
Associate Iii
2 weeks ago
Chennai, India UST Full timeRole Proficiency: A Voice Associate Able to independently take customer support calls effectively and efficiently ;follow the SOPs to complete the process and endeavour to resolve the issue handle some escalated issues or escalate to a more knowledgeable person to resolve in alignment with SLAs and assists Lead I - BPM.rnA Data Associate should independently...
-
Legal Associate
7 days ago
Chennai, India Unimarks Legal Services Full time**Unimarks Legal Solutions”** is recruiting Advocates specialized in ‘Real Estate’. Real Estate Non-Litigation work including scrutiny of title of properties, drafting all real estate documents, handling registration of documents before the Sub-Registrar Offices, etc. **Job Location**: Chennai (On site) **Requirements**: i. Law Degree from a...
-
Software Engineer III
5 days ago
Chennai, India LexisNexis Full timeSoftware Engineer IIIDo you enjoy designing software solutions at an enterprise scale for global customers?Do you have experience in working on complex problems?About our TeamThe Enterprise Customer Manager team is responsible for overseeing the organization's Customer Data Management system. This team ensures the accuracy, uniformity, and availability of...
-
Procurement Associate
4 weeks ago
Chennai, Tamil Nadu, India IFC Systems Corporation Full time**Procurement Associate (Category Associate)** **Job #**: - req27101**Organization**: - World Bank**Sector**: - Procurement**Grade**: - GD**Term Duration**: - 3 years 0 months**Recruitment Type**: - Local Recruitment**Location**: - Chennai,India**Required Language(s)**: - English**Preferred Language(s)**: **Closing Date**: - 4/29/2024 (MM/DD/YYYY)...
-
Software Engineer III
1 week ago
Chennai, India LexisNexis Full timeSoftware Engineer IIIDo you enjoy designing software solutions at an enterprise scale for global customers?Do you have experience in working on complex problems?About our TeamThe Enterprise Customer Manager team is responsible for overseeing the organization's Customer Data Management system. This team ensures the accuracy, uniformity, and availability of...
-
Software Engineer III
6 days ago
chennai, India LexisNexis Full timeSoftware Engineer III Do you enjoy designing software solutions at an enterprise scale for global customers? Do you have experience in working on complex problems? About our Team The Enterprise Customer Manager team is responsible for overseeing the organization's Customer Data Management system. This team ensures the accuracy, uniformity, and...
-
Software Engineer III
6 days ago
Chennai, India LexisNexis Full timeSoftware Engineer IIIDo you enjoy designing software solutions at an enterprise scale for global customers?Do you have experience in working on complex problems?About our TeamThe Enterprise Customer Manager team is responsible for overseeing the organization's Customer Data Management system. This team ensures the accuracy, uniformity, and availability of...
-
Procurement Associate
4 weeks ago
Chennai, Tamil Nadu, India World Bank Group Full time**Job #**: - req27101**Organization**: - World Bank**Sector**: - Procurement**Grade**: - GD**Term Duration**: - 3 years 0 months**Recruitment Type**: - Local Recruitment**Location**: - Chennai,India**Required Language(s)**: - English**Preferred Language(s)**: **Closing Date**: - 4/29/2024 (MM/DD/YYYY) at 11:59pm UTC**Description** **Unit...
-
Software Engineer III
7 days ago
Chennai, India LexisNexis Full timeSoftware Engineer IIIDo you enjoy designing software solutions at an enterprise scale for global customers?Do you have experience in working on complex problems?About our TeamThe Enterprise Customer Manager team is responsible for overseeing the organization's Customer Data Management system. This team ensures the accuracy, uniformity, and availability of...
-
Software Engineer III
6 days ago
chennai, India LexisNexis Full timeSoftware Engineer III Do you enjoy designing software solutions at an enterprise scale for global customers? Do you have experience in working on complex problems? About our Team The Enterprise Customer Manager team is responsible for overseeing the organization's Customer Data Management system. This team ensures the accuracy, uniformity, and...
-
Fraud and Risk Associate
4 weeks ago
Chennai, India TaskUs Full timeAbout TaskUs: TaskUs is a provider of outsourced digital services and next-generation customer experience to fast-growing technology companies, helping its clients represent, protect and grow their brands. Leveraging a cloud-based infrastructure, TaskUs serves clients in the fastest-growing sectors, including social media, e-commerce, gaming, streaming...
-
Fraud and Risk Associate
3 weeks ago
chennai, India TaskUs Full timeAbout TaskUs: TaskUs is a provider of outsourced digital services and next-generation customer experience to fast-growing technology companies, helping its clients represent, protect and grow their brands. Leveraging a cloud-based infrastructure, TaskUs serves clients in the fastest-growing sectors, including social media, e-commerce, gaming, streaming...
-
Typist
2 weeks ago
Medavakkam, Chennai, Tamil Nadu, India RAMS Business Analytics Pvt Ltd Full timeRAMS **Business Analytics Private Limited** **Registered Office: RAMS, 7F, III Street, Sai Ayush Ramesha,** **Somu Nagar, Medavakkam,** **+91 7395967152 +91 996 214 9769** Dated on 24 Aug 2023 **Sub: In-line details of Interview** We are hiring **TYPIST** **Mandatory Criteria** Typing English Lower/Higher must - Female only _ **Associates can opt...
-
Data Engineer III
4 days ago
Chennai, India LexisNexis Full timeSoftware Engineer IIIDo you enjoy designing analytic solutions at an enterprise scale for global customers?Do you have experience in working on complex problems?About our TeamOur product analytics team focuses on using data to understand and enhance the user experience of our customer facing products. We gather and analyze user interaction data from various...
-
Associate Iii
7 days ago
Chennai, India UST Full timeRole Proficiency: Create engaging designs according to requirements. Work under the supervision of a Lead Designer to produce high-quality work. Be highly creative and have a sharp eye for details. Create impactful designs that capture and promote our company vision. Outcomes: - Understand project requirements and concepts - Use various techniques to...
-
Associate Iii
4 days ago
Chennai, India UST Full timeRole Proficiency: Independently interprets data and analyses results using statistical techniques Outcomes: - Independently Mine and acquire data from primary and secondary sources and reorganize the data in a format that can be easily read by either a machine or a person; generating insights and helping clients make better decisions. - Develop reports and...
-
Associate Iii
4 weeks ago
Chennai, India UST Full timeBusiness Analyst - MS CRM,Functional Analysis,Business Development Management 1. Conduct comprehensive functional analysis for Microsoft Dynamics CRM, identifying business requirements and translating them into effective solutions. 2. Collaborate with stakeholders to gather, analyze, and document business processes, ensuring alignment with Microsoft...
-
Associate Iii
4 weeks ago
Chennai, India UST Full timeRole Proficiency: Perform tasks supporting one or more verticals / functions and provide high quality administrative assistance. Identify discuss and initiate new processes in consultation with team leads. Provides Executive assistance to CXO Outcomes: - Part of a team and an individual contributor to Corporate Services works under supervision. - Gather...