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Customer Care Assistant

1 month ago

Thane, India Avenue Supermarts Ltd - Dmart Full time

_**Dmart : Hiring for Customer Care Assistant at Hiranandani Estate-Thane**_
- Receiving customer complaints through phone, mails & website.
- Updating the complaints in the database, forwarding the complaints to concern store managers & their respective seniors.
- If complaints are critical or require any further clarification need to speak with the customers & store managers.
- Following up with the store manager or concerned department managers to ensure the complaints are resolved on a timely basis.
- Log, classify, follow-up and close all Customer Complaints / Queries in coordination with respective Store Team
- Active follow up with internal cross functional teams to resolve customer complaints
- Weekly / fortnightly / monthly customer complaints need to be reviewed & critical complaints need to be updated in the region wise.

Requirement:

- 1-5 years experience in customer handling role
- Education Background: Graduation
- **Excellent Written and Oral Communication Skills (Good command over English)**:

- Good understanding of MS Word and MS Excel
- 5 Days Working (2 Week Offs)_

Hiranandani Estate, Thane (Dmart Head Office)

**Job Types**: Full-time, Permanent

Pay: ₹125,000.00 - ₹275,000.00 per year

**Benefits**:

- Provident Fund

Schedule:

- Day shift
- Monday to Friday
- Morning shift

Supplemental Pay:

- Yearly bonus

Application Question(s):

- What is your Current CTC ?
- What is your Notice Period ?

**Experience**:

- total work: 1 year (preferred)

Work Location: In person