Customer Care Executive

5 months ago

Thane, India Employee Hub Full time

Hello,

We are looking for a **Customer Care Executive** for a reputed firm.
Location : Kalyan, Mumbai.

**Job Title : Customer Care Executive Location : Kalyan**

**Job Overview**
A CCE is responsible for overseeing the entire operations process & responsible for ensuring operations deadlines are met while maintaining quality standards.

**Job Specifications**

Education/ Formal Qualification Any Graduate can be preferred
Skills (Technical / Computer / Soft skills etc.) -Must have excellent computer skills, excel, words etc.

Knowledge and Experience (Total work experience and job related relevant experience) -Excellent Communication Skill
- 3-6 yrs work experience preferable in real estate / retail industry
Min Age 30 years

**Responsibilities**
- Looking after the in house Retailers Complaints & getting resolved from the relevant department. (Retail Operations)
- Sending Reports & Analyzing.
- Event Organizing. (Marketing)
- Events for retail Partners. (Retail Operations)
- Looking after fit out work of brands. (Operation)
- Coordinating with MEP, Security, Housekeeping & Parking Team.
- Making Snag reports.
- Coordinating with the Project team for Mall renovation work.
- Weekly meetings with the out source team members.
- Customer service - CCE are required to interact with patrons on a daily basis and are adept at communicating with these customers in a friendly, professional manner
- Retail relations - CCE act as the Mall Management voice for a shopping center and therefore must frequently interact with the media, the local community, and even law enforcement
- Government compliance - Require to coordinate with all government departments need to handle and assist all contracts and zoning ordinances
- Credit control assistance - CCE is responsible for financial aspects of the Mall which including rent, CAM, Utilities collection, parking collection
- Retail and service provider Communication - Responsible can effectively communicate with a diverse group of individuals, including property management, retail management, security staff, Housekeeping, MEP & Parking staff middle management, and more
- Records, Reports and inventory -CCE needs to maintain track inventory, record, record day to day operations SOPS, and other administrative tasks.
- Handling Parking Department.
- Looking after the Parking checklist, Attendance & grooming standard of all staff.
- Coordinating with the retailers & their issues with the concern team & trying to fix their problem ASAP.
- Handling Stilt Parking, LG Parking & Periphery Area.
- Coordinating with the Project team for Mall renovation work.

**Please revert with an updated resume.**

Regards,
Anamika Singh

**08239108881**

**Salary**: ₹97,032.00 - ₹269,795.42 per year

Schedule:

- Day shift

Ability to commute/relocate:

- Thane, Maharashtra: Reliably commute or planning to relocate before starting work (required)

**Education**:

- Bachelor's (preferred)

**Experience**:

- customer care executive: 1 year (preferred)
- total work: 10 years (preferred)
- Customer service: 10 years (preferred)
- retail: 10 years (preferred)
- real estate: 10 years (preferred)

**Language**:

- Hindi (preferred)
- English (preferred)

**Speak with the employer**
+91 08239108881

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