Salesforce Admin

2 months ago

Pune, India Houghton Mifflin Harcourt Full time

Houghton Mifflin Harcourt is a high-purpose, high-performing, leading K-12 EdTech company, powered by values and culture that support continuous learning and rapid innovation. Known for serving more than 50 million students and 4 million educators in 150+ countries, we provide learning to countless students and teachers, transforming lives, supporting communities, and making our society more open, just, and inclusive for all. HMH Technology India Pvt. Ltd. is our technology and innovation arm in India, focused on developing products and solutions using cutting-edge technology in order to better serve education globally. We aim to help employees grow as people, not just as professionals. We do work that matters and are in a unique position to support and empower people’s lives.

**Job Title**: Salesforce Administrator

HMH is a learning technology company committed to delivering connected solutions that engage learners, empower educators, and improve student outcomes. As a leading provider of K-12 core curriculum, supplemental and intervention solutions and professional learning services, HMH partners with educators and school districts to uncover solutions that unlock students' potential and extend teachers' capabilities. HMH serves more than 50 million students and 4 million educators in 150 countries.

**Essential Duties and Responsibilities**:
business functions across HMH
- Act as a liaison between the technical and functional teams, business functions, and

vendors to drive project implementations, deployments, and upgrades
- Identify process and/or business issues that may arise with the implementation of a

solution and recommend process improvements to address those issues
- Project activities will involve deployment responsibilities for the Salesforce platform,

Sales Cloud, Service Cloud, Live Agent (Chat), Tableau, Configure, Price Quote
(CPQ), Contract Lifecycle Management (CLM), and Field Service Lightning(FSL)
- Participate in Agile squads and ensure related the deployment activities follows

controls process
- Certify all user access and changes every quarter
- Maintain a holistic view of all business system processes and users, to understand

functional impacts with regards to configuration, process, workflow and reporting
- Contribute to ongoing improvements in the value delivered by the IT SFDC COE

team
- Adhere to quality standards, pertinent regulatory requirements, and to departmental

policies, practices and procedures
- Address tech debt and make sure we define and enforce process to keep the

platform aligned to best practice and standards
- Perform all other related duties as assigned

**Competencies**:

- 3+ years of Salesforce administration experience

Cloud, CPQ, CLM, Live Agent (Chat), Pardot/Einstein, Salesforce Integration, Code
and Data migration, to mention a few
- Ability to manage integrations across multiple systems that involve bi-directional

data sync, API call limitations, bug fixes etc.
- Familiarity with Testing frameworks and design patterns
- Experience in an Agile organization
- Excellent communication and interpersonal skills
- Ability to work cohesively in a team environment
- Ability to use business acumen to develop solutions to functional and technical

issues and be results driven
- Ability to provide feedback to manager, peers and team members
- Creative and analytical thinker with strong problem-solving skills
- A strong sense of customer service, with proven experience in a similar role

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