Telecaller

3 months ago


Bengaluru Karnataka, India Hilabs Full time

**_The HiLabs Story_**

HiLabs was born in the halls of Yale University when a cardiologist and an AI expert teamed up to tackle the data quality issue in the US healthcare system. After seven years of working with some of the best data scientists in the world, HiLabs is on the cutting edge of breakthroughs in data science and AI.

**_ HiLabs Team_**
- Multidisciplinary industry leaders
- Healthcare domain experts
- AI/ML and data science experts
- Professionals hailing from the worlds best universities, business schools, and engineering institutes including Harvard, Yale, Carnegie Mellon, Duke, Georgia Tech, Indian Institute of Management (IIM), and Indian Institute of Technology (IIT).

**Responsibilities**:

- Follow communication “scripts” when handling different topics.
- Keep records of all conversations in a comprehensible way.
- Meet personal/team qualitative and quantitative targets.
- Create and maintain record of daily problems and remedial actions taken.
- Leverage data and insights gathered by the calls to recommend and influence process improvements.
- Maintain Integrity of the conversation.

**Desired Profile**:

- Any graduate with at least 1 year experience in Tele calling.
- Ability to listen and communicate in US accent will be bonus.
- Having worked in healthcare domain will be a plus.
- Should be able to handle any escalations during the calls.
- Should have good written skills to document the call details.
- Maintaining the integrity of the data and the discussion during the calls is mandatory.

**_HiLabs Total Rewards_**

Competitive Salary, Accelerated Incentive Policies, H1B sponsorship, Comprehensive benefits package that includes ESOPs, financial contribution for your ongoing professional and personal development, medical coverage for you and your loved ones, 401k, PTOs & a collaborative working environment, Smart mentorship, and highly qualified multidisciplinary, incredibly talented professionals from the world’s top medical schools, business schools, & engineering institutes.


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