Sales/customer Service Representative
3 months ago
As a Sales/Customer Service Representative at Kosmo Dental Clinic, you will play a pivotal role in ensuring exceptional customer service experiences while driving sales and patient satisfaction. Your responsibilities will include:
- Taking calls from potential and existing patients, addressing inquiries, and providing information about our services and treatments.
- Initiating cold calls to prospective clients to introduce our clinic's offerings and generate interest in our services.
- Utilizing effective sales techniques to convert inquiries into appointments and loyal clients.
- Providing personalized support to patients throughout their journey, from initial contact to post-treatment follow-up.
- Collaborating with the dental team to ensure seamless coordination and delivery of services.
- Maintaining accurate records of interactions and appointments in the CRM system.
- Participating in ongoing training and development programs to enhance product knowledge and sales skills.
- Upholding the clinic's standards of professionalism, integrity, and patient confidentiality at all times.
**Requirements**:
- Previous experience in sales, customer service, or a related field is preferred.
- Excellent communication skills, both verbal and written, with a friendly and professional demeanor.
- Strong interpersonal skills with the ability to build rapport and establish positive relationships with patients.
- Proven ability to handle multiple tasks simultaneously and work effectively in a fast-paced environment.
- Results-driven mindset with a passion for exceeding targets and delivering exceptional customer experiences.
- Knowledge of dental terminology and procedures is advantageous but not essential.
- Flexibility to work occasional evenings or weekends as required.
**Benefits**:
- Competitive salary commensurate with experience.
- Performance-based incentives and bonuses.
- Comprehensive training and professional development opportunities.
- Employee discounts on dental treatments and services.
- Friendly and supportive work environment with opportunities for growth and advancement.
**Benefits**:
- Cell phone reimbursement
Schedule:
- Day shift
**Education**:
- Bachelor's (preferred)
**Experience**:
- total work: 1 year (preferred)
**Language**:
- English, Telugu, Hindi (preferred)
Work Location: In person
**Speak with the employer**
+91 7036781532
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