Customer Services Executive
2 weeks ago
Ensure optimal customer support, focusing on order handling and operational planning to exceed customer expectations and enhance overall satisfaction.
Key Responsibilities:
- Manage customer orders, inquiries, and demand
- Collect and analyze customer feedback
- Provide timely reports on customer service metrics
- Track and update customer orders
- Collaborate with the team to ensure customer satisfaction
**Requirements**:
- 3-4 years of experience in Customer Service
- Graduate or Post-Graduate in any discipline
- Experience in building and maintaining customer relationships
- Familiarity with order management (advantageous)
- Effective communication and problem-solving skills
- Proficient in analytical, negotiation, and planning skills
Geography and Travel Requirements:
**Local role with no specific geographical coverage or travel requirements.**
Work Environment:
- Local role with no specific geographical coverage or travel requirements
**Job Types**: Full-time, Permanent
Pay: ₹100,000.00 - ₹400,000.00 per year
**Benefits**:
- Paid time off
Schedule:
- Weekend only
Supplemental pay types:
- Performance bonus
**Education**:
- Higher Secondary(12th Pass) (preferred)
**Experience**:
- Customer relationship management: 3 years (preferred)
- Customer service: 3 years (preferred)
- Order Tracking: 3 years (preferred)
Work Location: In person
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