Sales & Process Trainer - Man

4 weeks ago

Aligarh, India Talent Corner Recruiter Full time

**Location: Aligarh**

**Designation: Sales & Process Trainer**

**WORK IN OFFICE**

**Qualification: Any graduation preferred. Experience or Education in Business Management is an advantage.**

**Experience: Minimum 5+ Years of Experience as a Trainer in the Banking/NBFC/Fintech/MFI/ Finance Sector will be a plus**

**Salary: CTC 30k / 40 k / month ( 3.60 to 4.80 LPA )**

**Working days: Mon. to Sat. (alternate Sat. off)**

**Working Time: 9:30am to 6pm**

**Responsibilities**:

- Identifying the training needs across the sales department & conducting training for the employees to improve productivity. Coordinate training schedule, set up, creation of training materials and follow-up.
- Delivering product & process training (including customer service/handling skills, soft skills, and objection handling).
- Creating training materials for process trainings.
- Prepare training materials such as outlines, text, and handouts and present information, using a variety of instructional techniques and formats such as role-playing, simulations, team exercises, group discussions, videos, E-Learning courses and lectures as well as develop alternative training methods if expected improvements are not seen.
- In-depth understanding of the TNI/ TNA process and ability to make recommendations for process improvements
- Promote standardization by creating SOPs
- Identify, Develop and conduct training in new competency which is significant to business needs
- Conduct call quality audits as per defined guidelines and sample for the daily calls made (inbound and outbound)

**Job Requirements**:

- Proficiency in employee development to assist employees in meeting Performance Targets through Hiring, Coaching & Mentoring.
- Ability to calibrate employee performance to the Performance Targets through monitoring and Coaching
- Ability to communicate and resolve issues that affect Performance Criteria
- Problem-solving skills, Teamwork, and People Management.

**Salary**: ₹360,000.00 - ₹480,000.00 per year

Schedule:

- Day shift

**Experience**:

- Trainer in the Banking/NBFC/Fintech/MFI/ Finance Sector: 5 years (required)
- Sales & Process Trainer: 5 years (required)

**Speak with the employer**
+91 9967966728

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