Voice Process
4 days ago
We Are Looking For **Support Executives (Voice)**
Industry BPO / US Process
Location**:Infopark, Kakkanad, Kochi**
Salary**:16,000/- to 22,000/- **Per Month
Qualification**:Any Degree**
Experience: 0 to 4 years in BPO
Work**:5 Days/Night Shift/Cab Available**
- Managing a team of representatives offering customer support.
- Overseeing the customer service process.
- Resolving customer complaints brought to your attention.
- Creating policies and procedures.
- Planning the training and standardization of service delivery.
- Selecting and hiring new staff.
- Monitoring the work of individual representatives and of the team.
- Conducting quality assurance surveys with customers and providing feedback to the staff.
- Possessing excellent product knowledge to enhance customer support.
- Maintaining a pleasant working environment for your team.
**Requirements**:
**Willing to work in Night Shift**
**Benefits**
Commuter assistance - Cab Availability
Health insurance
Life insurance
Provident Fund
Yearly Bonus
**Salary**: ₹18,000.00 - ₹22,000.00 per month
**Benefits**:
- Commuter assistance
- Health insurance
- Life insurance
- Paid sick time
- Provident Fund
Schedule:
- Night shift
- US shift
Supplemental pay types:
- Overtime pay
- Performance bonus
- Shift allowance
- Yearly bonus
**Education**:
- Bachelor's (required)
**Language**:
- English Fluently (required)
Shift availability:
- Night Shift (required)
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