Voice Process

4 days ago


Ernakulam, India Advenxa Pvt.Ltd Full time

We Are Looking For **Support Executives (Voice)**

Industry BPO / US Process

Location**:Infopark, Kakkanad, Kochi**

Salary**:16,000/- to 22,000/- **Per Month

Qualification**:Any Degree**

Experience: 0 to 4 years in BPO

Work**:5 Days/Night Shift/Cab Available**
- Managing a team of representatives offering customer support.
- Overseeing the customer service process.
- Resolving customer complaints brought to your attention.
- Creating policies and procedures.
- Planning the training and standardization of service delivery.
- Selecting and hiring new staff.
- Monitoring the work of individual representatives and of the team.
- Conducting quality assurance surveys with customers and providing feedback to the staff.
- Possessing excellent product knowledge to enhance customer support.
- Maintaining a pleasant working environment for your team.

**Requirements**:
**Willing to work in Night Shift**

**Benefits**

Commuter assistance - Cab Availability

Health insurance

Life insurance

Provident Fund

Yearly Bonus

**Salary**: ₹18,000.00 - ₹22,000.00 per month

**Benefits**:

- Commuter assistance
- Health insurance
- Life insurance
- Paid sick time
- Provident Fund

Schedule:

- Night shift
- US shift

Supplemental pay types:

- Overtime pay
- Performance bonus
- Shift allowance
- Yearly bonus

**Education**:

- Bachelor's (required)

**Language**:

- English Fluently (required)

Shift availability:

- Night Shift (required)


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