Crew Relations Coordinator

2 weeks ago

Mumbai, India V Group Limited Full time

**Vacancy No**
- VN11571

**Employment Type**
- Permanent

**Location Country**
- India

**Location City**

**Who are V.Group?**
- As a global leader in ship management and marine services, we add value to a vessel’s operations. Operating around the clock and around the world, V.Group gives every client the quality and efficiency they need in every sector. Covering crew management and recruitment, quality ship management and technical services, together with supporting management and commercial services, V.Group has an unrivalled industry knowledge with performance assured. Our values, We Care, We Collaborate, We Challenge, We are Consistent, We Commit and Deliver, are at the heart of everything we do and they support our strategy of Investing in Talent. We are always interested in making contact with talented individuals - people who will demonstrate our values and deliver great service, for internal and external stakeholders.

**Overall Purpose of The Job**
- Responsible for providing day to day support to the Seafarer Centre or Crew Management Centre office by ensuring that seafarer queries are attended to in a professional and timely manner.

**Key Responsibilities and Tasks**
- 1) Responsible for providing day to day support to the Seafarer Centre or Crew Management Centre office by ensuring that seafarer queries are attended to in a professional and timely manner.
2) Provide necessary support for seafarers on mobilisation and recruitment procedures and documentation, and liaise with crew cell or recruitment teams in CMC as necessary.
3) Acquires a thorough understanding of seafarers’ needs and requirements.
4) Ensures a positive experience for seafarers when they contact or come to the seafarer centre or the crew management centre.
5) Provides support to seafarers in navigating the seafarer app, setting up video conference interviews, and other digitally enabled tools.
6) Ensures that the correct advice or guidance is delivered to seafarers in a timely manner.
7) Be a focal point to allocated seafarer pool, record and report issues and problems faced by seafarers as it relates to the seafarer centre services, and manage complaints in order to maintain the trust of seafarers towards V.Ships.
8) Handles processing of legal documents for crew claims in cases where processing cannot be performed in the Crew Support Center.
9) Prepare regular reports of progress to internal and external stakeholders as appropriate.
10) Serve as local crew liaison for regular vessel visits, as assigned
11) Facilitate and support meetings and events organized by Crew Management, as needed.

13) Performs required actions to ensure compliance to all local regulatory requirements for seafarers under the Seafarer Center (SFC).
ADDITIONAL RESPONSIBILITIES
1) Act as a first point of contact for seafarer matters when they contact or come to the seafarer centre or crew management centre.
2) Liaise with other V.Ships team members in relation to more complex cases.
KEY SUCCESS MEASURES
1) % of Seafarer Satisfaction
2) % Quality of advice or guidance given to Seafarers
3) Timeliness of reports

**Required Experience**
- ESSENTIAL:

- Strong customer service mindset
- Solution-oriented
- Strong communication and interpersonal skills with aptitude in building relationships across all organizational levels.
- Excellent organizational skills

DESIRABLE:

- BSc/BA in business administration, sales or relevant field
- Knowledge of Marine Operations Support and Maritime Services
- Crew Management experience

**What can I expect in return?**
- V. Group can offer you a market leading salary and benefits package, in addition to significant opportunities for career growth and personal development. This a great opportunity to join a true leader in the maritime sector - a company that has exciting plans for future growth.

**Applications Close Date**
- 30 Jun 2023

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