Clinical Customer Care Associate

3 weeks ago

Bengaluru Karnataka, India AliveCor Full time

As AliveCor expands its KardiaPro account base and forms larger partnerships with organizations like Medible, ERT, and Novartis, the demand for dedicated support has increased significantly. This role is essential to provide a direct point of contact for our growing customer base and partner networks. The appointment of a KardiaPro Customer Care Associate will alleviate the current team from splitting these responsibilities and ensure more efficient handling of Level 2 support issues.

**Key Responsibilities**:
***
- Manage KardiaPro account activation and deactivations
- Respond to customer inquiries using a Zendesk-integrated KardiaPro phone line.
- Document and relay client requests for product enhancements.
- Identify and fix bugs and issues within the platform.
- Collaborate with the back-end KardiaPro team on complex issue resolution.
- Address and support queries from vendors and partners.
- Manage the Zendesk KardiaPro support area.

**Qualifications & Skills**:

- Minimum of 5+ years of demonstrated work experience in providing exceptional customer service, particularly in a healthcare or medical technology environment.
- Ability to work independently using own judgement to assist customers and clinical accounts with requests.
- Proven ability to resolve Level 2 support issues, ensuring comprehensive coverage and timely resolution.
- Excellent communication and interpersonal skills.
- Strong organizational skills.
- Attention to detail in documenting customer interactions, platform issues, and enhancement requests.**Perks and benefits**
- We strive to make your life outside work as smooth as possible while you're at work, and we offer a long list of benefits to make that happen.- Hybrid working model
- Flexible and generous vacation policy
- Maternity / Paternity Leave/ Adoption/ Commissioning leave
- Generous Medical Benefits: Above market family floater medical insurance coverage including both parents or in law parents
- Metro connectivity from office
- A supportive, collaborative group of people who understand that success depends on the team
- AliveCor is an equal opportunity employer and will not discriminate against any employee or applicant on the basis of age, color, disability, gender, national origin, race, religion, sexual orientation, veteran status, or any other classification protected by federal, state, or local law.

  • Customer Care Associate

    5 months ago

    Yelahanka, Bengaluru, Karnataka, India FINESSE STAFFING Full time

    Dear, Hiring for **Customer Care Associate for Retail Industry in Yelahanka** Location**:Yelahanka RMZ Mall** Gender**:Only Male staff** Designation**:Customer care associate** Qualifications**:12 Or degree passed** Preference**:Immediate Joiners** Salary: **Regards,** **Priyanka Jadhav** **Finesse Staffing** **Job Type**: Regular /...

  • Clinical Coordinator

    2 months ago

    Banashankari, Bengaluru, Karnataka, India Sujay's Dental Care (OPC) Pvt LtD Full time

    ROLES AND RESPONSIBILITIES 1. Patient Management: Coordinate patient care activities to ensure timely and efficient delivery of services.Act as a liaison between patients and healthcare providers, addressing patient Concerns and ensuring a positive experience. Schedule and manage patient appointments, ensuring that the clinic’s schedule...

  • Customer Care Instructor

    5 months ago

    Bengaluru, Karnataka, India Clario Full time

    Clario partners with the pharmaceutical industry to gather and organise clinical trial data, leading to quicker, more reliable trial outcomes. Our contribution to improving patients' lives motivates us every day! Join our Bangalore team as a Customer Care Instructor to provide world class customer service over the phone in support of clinical trials...

  • Medical Monitor

    4 weeks ago

    Bengaluru, Karnataka, India George Clinical Full time

    About the RoleThe Medical Monitor is a key member of our global clinical trials team, responsible for providing medical and academic input to various aspects of our studies. This role ensures project delivery is of high quality, operationally aligned, cost-effective, and competitive.Key Accountabilities:Provide medical and academic expertise for new and...

  • Clinical Care Specialist

    1 week ago

    Bengaluru, Karnataka, India Hire Xpert Full time

    We are seeking a skilled Clinical Care Specialist to join our team at Hire Xpert.As a Clinical Care Specialist, you will be responsible for:Providing patient education on disease prevention and managementCollecting blood samples for diagnostic testsManaging patient flow and coordinating careThe ideal candidate will have:Clinical training in General...

  • Clinical Research Associate

    2 months ago

    Bengaluru, Karnataka, India Clini launch Research Institute Full time

    **Job description** **Job Title: Clinical Research Associate (CRA)** **Company**: CliniLaunch Research Institute **Job Type**: [Full-time/Part-time/Contract] **About Us**:CliniLaunc h Research Institute stands as an IAO, LSSSDC, and NSDC accredited and certified institution specializing in healthcare upskilling and comprehensive placement assistance....

  • Clinical Research Specialist

    2 weeks ago

    Bengaluru, Karnataka, India George Clinical Full time

    Role Summary:George Clinical is seeking a highly skilled Clinical Research Specialist to join our team. As a Clinical Research Specialist, you will provide medical and academic input to various aspects of George Clinical studies.Key Responsibilities:Provide medical and academic expertise for new and existing George Clinical studies.Support Endpoint...

  • Customer Care Associate

    5 months ago

    Bengaluru, India FINESSE STAFFING Full time

    Hiring for **Customer Care Associate for Retail Industry** **Location: Bangalore - Yelahanka RMZ Mall** Gender**:Only Male staff** Designation**:Customer care associate** Qualifications**:12 Or Graduate** Experience**:Freshers - 1 or 2 years experience** Preference**:Immediate** Job Role: Customer Service Resolve concerns and provide solution Good...

  • Clinical Research Associate

    5 months ago

    Bengaluru, Karnataka, India Clini launch Research Institute Full time

    **About us** We are professional, agile and professional. Our work environment includes: - Modern office setting - Food provided - Modern office setting **Job Overview**: We are seeking a highly motivated and detail-oriented _**Clinical Research Associate**_ to join our team. As a _Clinical Research Associate,_ you will play a crucial role in supporting...

  • Process Associate Customer Care

    5 months ago

    Bengaluru, Karnataka, India Bread Financial Full time

    Every career journey is personal. That's why we empower you with the tools and support to create your own success story. Be challenged. Be heard. Be valued. Be you... be here. Job Summary The Customer Care Department is driven by a talented group of customer experience professionals who take great pride in building customer and brand loyalty through...

  • Process Associate Customer Care

    5 months ago

    Bengaluru, Karnataka, India Bread Financial Full time

    Every career journey is personal. That's why we empower you with the tools and support to create your own success story. Be challenged. Be heard. Be valued. Be you... be here. Job Summary The Customer Care Department is driven by a talented group of customer experience professionals who take great pride in building customer and brand loyalty through...

  • Associate Clinical Data Programmer

    5 months ago

    Bengaluru, Karnataka, India Novo Nordisk Full time

    Associate Clinical Data Programmer **Category**:Data & AI**Location**:Bangalore, Karnataka, IN**Department**:Data Systems & Automation, Bangalore Global Development- **About the department** - Data Systems & Automation, Bangalore Global Development GBS is one of the most competent and diverse team of professionals who are mainly responsible for providing...

  • Associate Customer Care Advisor

    3 months ago

    Bengaluru, Karnataka, India Toast Full time

    **[P1] Associate Customer Care Advisor - Bengaluru, India (General Shift)**: Toast is driven by building a restaurant platform that helps restaurants adapt, take control, and get back to what they do best: building the businesses they love. Associate Customer Care Advisors (CCAs) are pivotal stakeholders in responding to and resolving escalated account...

  • Clinical Research Professional

    2 weeks ago

    Bengaluru, Karnataka, India George Clinical Full time

    We are a leading global clinical research organization seeking a highly skilled Clinical Research Professional to join our team. The successful candidate will be responsible for providing medical and academic input to various aspects of our studies, ensuring project delivery is of high quality, operationally aligned, cost-effective, and competitive.Key...

  • Medical Clinical Research Specialist

    2 weeks ago

    Bengaluru, Karnataka, India George Clinical Full time

    We are expanding our global clinical research capabilities and are seeking a highly skilled medical professional to join our team as a Medical Monitor. As a Medical Monitor, you will be responsible for providing medical and academic input to various aspects of our clinical studies, ensuring project delivery is of high quality, operationally aligned,...

  • Clinical Care Specialist

    4 days ago

    Bengaluru, Karnataka, India Spandana Hospital Full time

    Job DescriptionWe are seeking a highly skilled Clinical Care Specialist to join our team at Spandana Hospital. This is an exciting opportunity for a motivated and compassionate nurse to work in a fast-paced hospital environment.Responsibilities:Patient Care: Provide direct patient care, ensuring a safe and supportive environment for patients and...

  • Clinical Research Associate

    2 months ago

    Bengaluru, Karnataka, India Clini launch Business Solutions Full time

    Job Summary We are seeking a motivated and detail-oriented Entry-Level Clinical Research Associate (CRA) to join our team. This position is ideal for recent graduates or individuals with limited professional experience who are eager to start a career in clinical research. The CRA will support the management of clinical trials and ensure compliance with...

  • Associate Clinical Supply Services

    5 months ago

    Bengaluru, India Merck KGaA Darmstadt Germany Full time

    Work Your Magic with us! Ready to explore, break barriers, and discover more? We know you've got big plans - so do we! Our colleagues across the globe love innovating with science and technology to enrich people's lives with our solutions in Healthcare, Life Science, and Electronics. Together, we dream big and are passionate about caring for our rich mix of...

  • Associate Clinical Supply Services

    5 months ago

    Bengaluru, India Merck KGaA Darmstadt Germany Full time

    Work Your Magic with us! Ready to explore, break barriers, and discover more? We know you've got big plans - so do we! Our colleagues across the globe love innovating with science and technology to enrich people's lives with our solutions in Healthcare, Life Science, and Electronics. Together, we dream big and are passionate about caring for our rich mix of...

  • Customer Care Associate

    5 months ago

    Bengaluru, Karnataka, India Bread Financial Full time

    Every career journey is personal. That's why we empower you with the tools and support to create your own success story. Be challenged. Be heard. Be valued. Be you... be here. Job Summary **Job Description**: - Essential Job Functions - Build Relationships - Serve as a customer advocate to assist customers transactions. Work independently and as a part...