Dgm - Operations Excellence / Continuous Improvement

1 month ago

Noida, India IBM Full time

**Introduction**
We are Continuous Improvement (CI) and team supporting IBM CPS business globally. The primary objective of the CI team is to work with delivery team and to drive continuous improvement and Transformation agenda build for clients based on client and IBM priorities. Some of the key deliverables for the team is to reduce cost of operations by driving productivity improvement projects, projects to improve performance on other business outcome metrics, build lean Six Sigma DNA through conducting training, mentoring and certifying lean, YB and GB projects. CI team is also responsible for other initiatives like supporting new transitions to ensure performance management framework is created and operational, Visual Management on the floor, process operational risks assessment of critical processes by conducting FMEA or other process risks assessments and also, propose required controls.

**Your Role and Responsibilities**
- As a Continuous Improvement (CI)Lead, the person would be aligned to an account or cluster of accounts
- Work with delivery team, rest of CI / Automation team and client to build and drive Transformation agenda for that client involving cluster of projects driving cost of operations and other business outcomes through E2E process re-engineering / automation
- Build Lean Six Sigma DNA by conducting lean / six sigma training, mentoring and certifying lean, YB and GB projects
- Identifying and Leading high impact Black Belt projects on various CTQs like Quality, Productivity etc and closing
- Support new transitions from Quality to implement Business Process Management System (BPMS) to ensure process performance measurement framework is created and operational
- Implement internal Quality Control Management Framework with the help of Quality Auditors and Quality Focal. Responsibilities include daily auditing of transactions as per the agreed approach with client, conducting RCA, identifying and implementing CAPAs to ensure Quality scores are with in SLA target
- Effective Visual Management on the floor
- Process operational risks assessment of critical processes by conducting FMEA or other process risks assessments and also, propose required controls
- Any short / medium term project or initiative(s) linked to business priorities

**Required Technical and Professional Expertise**
- 13-15 Years of relevant work experience in below mentioned areas
- Certified Lean / Six Sigma Black Belt / Master Black belt from recognized organization / Institute
- Identifying and Leading high impact Black Belt projects on various CTQs like Quality, Productivity etc and closing
- Ability to build and lead Transformation Roadmap involving different type of projects - process related, Tech / automation, Target operating model etc.
- Identification of improvement opportunities by conducting E2E Value Stream Mapping (VSM) workshops involving cross-functional teams
- Ability to work with cross functional teams
- Experience of managing change management on his/ her own without much support
- Knowledge of various RPA solutions available in the market, handling of RPA / Desktop automation assessments and implementing E2E solutions
- Conducting Lean and Six Sigma training to operations team
- Coaching / Mentoring lean, YB and GB projects
- Innovative Visual Management on the floor
- Strong client facing and presentation skill

**Preferred Technical and Professional Expertise**
- Finance and Accounts background and knowledge of P2P /R2R /O2C,Banking,Insurance
- Working directly with executive level leaders
- Strong analytical and problem solving skills
- Good Interpersonal Skills
- Business knowledge / acumen and quickly able to learn new things
- Strong priority setting, initiative and follow-through

**About Business Unit**

Our Globally integrated IBM Cognitive Process Services (CPS) team provides offshore, nearshore and onshore solutions to Client delivery service requirements across industries and geographies. With various streams under F&A (Finance and Administration),R&C(Risk and Compliance),T&T (Talent and Transformation).We excel in Record to Report (R2R), Procure to Pay (P2P), Order to Cash O2C) along with Financial Planning and Analysis (FP&A), Banking, KYC ,AML ,Recruitment Process Outsourcing HR/learnings and Integrated Source to Pay Operations for our Clients.

In a world where technology never stands still, we understand that, dedication to our clients success, innovation that matters, and trust and personal responsibility in all our relationships, lives in what we do as IBMers as we strive to be the catalyst that makes the world work better.
Being an IBMer means you’ll be able to learn and develop yourself and your career, you’ll be encouraged to be courageous and experiment everyday, all whilst having continuous trust and support in an environment where everyone can thrive whatever their personal or professional background.

Our IBMers are growth minded, always staying curious, open to fee

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