Unit Manager- Business Excellence

4 weeks ago

noida, India MetLife Full time

Position Summary

Manager/Unit Manager needs to be a certified Lean Six Sigma Black Belt / Green Belt from a reputed organization along with the proven knowledge of new age technologies such as AI / Generative AI, Machine Learning, Intelligent Automation, Advanced Analytics etc. S/he will be responsible to drive Digital/Six Sigma/Lean Projects. Develop and disseminate Digital / Six Sigma training modules.  S/he should be able to drive large complex initiatives through interpreting and transforming business intelligence/ data into meaningful/ actionable insights that business leaders can refer to drive business outcomes, make business decisions, identify trends etc. The incumbent will also be responsible to drive large programs as project manager.

Job Responsibilities:

  • Identify improvement opportunities and ensure effective execution of projects and initiatives.
  • Drive continuous improvement projects and support/lead functional initiatives.
  • Lead transformation by building strong rigor and governance to ensure timely closures of gaps and help functions create efficiencies.
  • Effectively represent the function in the leadership meets by demonstrating strong communication & interpersonal skills
  • Develop Digital, Lean and other continuous improvement training content.
  • Contribute to the design and implementation of AI solutions
  • Assist in the development and implementation of AI models and systems, leveraging techniques such as Large Language Models (LLMs) and Generative AI
  • Convert process flows / fact findings into case study / story boards / process flow.
  • In-depth knowledge of Quality tools, Minitab and Lean & Six Sigma know how.
  • Analyze data and create reports to gauge continuous improvement.
  • Good Knowledge of Due Diligence, Project Management, Knowledge Transfer Planning, Risk Management, Customer Engagement and Stake-holder Management.

 

Knowledge, Skills and Abilities

  • Minimum 12 years of work experience
  • Lean Six Sigma Black Belt Certification, with reputed organization, with a sound project execution experience
  • Ability to analyze gaps and with root cause analysis, and further solution to best partner with stake holders
  • Should have leadership skills like: relationship management, collaboration, facilitation, and influencing
  • Must possess planning and analytical skills to facilitate and focus on continuous improvement and innovation within the organization
  • Must have good communication, interpersonal and project Management skills and be able to interact with senior leadership / business partners / customers, both locally and globally
  • Excellent knowledge of Project Management approach (PMP, Agile, Prince 2 etc. )
  • Excellent knowledge of MS Office suite, especially Excel
  • Strong Presentation Management and Training delivery
  • Excellent analytical and research skills

MetLife:

 

MetLife, through its subsidiaries and affiliates, is one of the world’s leading financial services companies, providing insurance, annuities, employee benefits and asset management to help its individual and institutional customers navigate their changing world. Founded in 1868, MetLife has operations in more than 40 countries and holds leading market positions in the United States, Japan, Latin America, Asia, Europe and the Middle East.

 

We are ranked #44 on the Fortune 500 list for 2019. In 2019, we were named to the Dow Jones Sustainability Index (DJSI) for the fourth year in a row. DJSI is a global index to track the leading sustainability-driven companies.      

 

MetLife is committed to building a purpose-driven and inclusive culture that energizes our people. Our employees work every day to help build a more confident future for people around the world.

 

MetLife is a proud Equal Employment Opportunity and Affirmative Action employer dedicated to attracting, retaining, and developing a diverse and inclusive workforce. All qualified applicants will receive consideration for employment at MetLife without regards to race, color, religion, sex (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity or expression, age, disability, national origin, marital or domestic/civil partnership status, genetic information, citizenship status, uniformed service member or veteran status, or any other characteristic protected by law.

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