Executive - Distributor & Customer Support
7 months ago
_**Job Description - Executive - DCS**_
The Executive will handle either of the 3 roles or a combination mentioned below as per the requirement of the department.
Inbound Calls: Executive will receive the calls at the DCS call centre and respond to the queries of the distributors or raise ticket as per the severity of the calls.
Outbound Calls: Executive will out call distributor as part for retention activities - Proactive / reactive in nature.
They would identify the reason, why distributor is inactive and propose solutions /convince them to return back to business.
Backend support - Respond to Mails and Tickets: Provide resolution to the mails received from the distributor. Raise and follow-up on tickets raised to other departments.
**Additional Responsibilities**:
Verify the documents of the distributors uploaded as per the KYC policy.
**Experience**
2 or more years of experience, in Call centre/BPO. Previous Experience with MLM companies in distributor support roles will be added advantage
**Job Types**: Full-time, Permanent
Pay: From ₹30,000.00 per month
**Benefits**:
- Health insurance
Schedule:
- Day shift
Supplemental pay types:
- Yearly bonus
**Experience**:
- Call centre/BPO.: 2 years (preferred)
- MLM companies in distributor support role: 1 year (preferred)
**Language**:
- Language Proficiency English + any 2 languages (preferred)
Work Location: In person
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