Executive - Distributor & Customer Support

5 months ago


Bengaluru Karnataka, India IndusViva Health Sciences Pvt Ltd Full time

_**Job Description - Executive - DCS**_

The Executive will handle either of the 3 roles or a combination mentioned below as per the requirement of the department.

Inbound Calls: Executive will receive the calls at the DCS call centre and respond to the queries of the distributors or raise ticket as per the severity of the calls.

Outbound Calls: Executive will out call distributor as part for retention activities - Proactive / reactive in nature.

They would identify the reason, why distributor is inactive and propose solutions /convince them to return back to business.

Backend support - Respond to Mails and Tickets: Provide resolution to the mails received from the distributor. Raise and follow-up on tickets raised to other departments.

**Additional Responsibilities**:
Verify the documents of the distributors uploaded as per the KYC policy.

**Experience**

2 or more years of experience, in Call centre/BPO. Previous Experience with MLM companies in distributor support roles will be added advantage

**Job Types**: Full-time, Permanent

Pay: From ₹30,000.00 per month

**Benefits**:

- Health insurance

Schedule:

- Day shift

Supplemental pay types:

- Yearly bonus

**Experience**:

- Call centre/BPO.: 2 years (preferred)
- MLM companies in distributor support role: 1 year (preferred)

**Language**:

- Language Proficiency English + any 2 languages (preferred)

Work Location: In person



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