Noc Monitoring Infrastructure Expert
7 months ago
**Required**
- Prior experience working in a 24x7x365 Network Operations Center, including at least 4 or more years as Lead Engineer for NOC or Application Monitoring.
- Experience with several of the following areas: Windows systems administration, VMware virtualization, PowerShell scripting familiarity, and network management systems, Citrix, Nagios, Solarwinds, DataDog etc.
- Support the team in performing full lifecycle management for all alerts and production issues. (including initial response, triage, troubleshooting, and escalation)
- Responsible for performing the technical analysis of infrastructure events as they occur across the enterprise systems and work with various support groups, vendors, and 3rd party service providers to resolve them.
- Develop key dashboards for service availability, uptime and utilization metrics and play the role for SME for monitoring requirements for both Infra and Application.
- Participate in major incident management; incident resolution; command and coordination during major service interruptions; provide diagnostic information from the monitoring tool.
- Assess gaps in current monitoring configuration or setup and recommend changes augment or fix them.
- Ensure that up-to-date inventory and technical documentation exists for all services monitored and take ownership for reporting key monitoring stats.
- Manage assigned shift operations, ensure operational hygiene is maintained and serve as an escalation point for team members.
- Excellent verbal and written communication skills.
- Strong written/verbal communication skills
- Willingness to work in 24x7 environment.
- Certification in Microsoft, RHEL, CCNA/CCNP, VMWare etc., preferred.
- Strong working knowledge on ITSM tools like ServiceNow, SMAX, etc.
- Ability to think clearly, identify risks, and resolve problems.
- Experience in team management and ticket queue management
- Outstanding troubleshooting, communication, and documentation skills
- The ability and desire to learn a wide range of technologies.
- The ability to work well in both an individual and team capacities.
**Total Experience Expected: 04-06 years**
**Additional Information**:
At Sopra Steria, we are committed to fighting against all forms of discrimination. We foster a work environment that is inclusive and respectful of all differences.
All of our positions are open to people with disabilities.
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