International Voice Process

2 weeks ago

Marathahalli Bengaluru Karnataka, India phoenix info technologies pvt ltd Full time

**Responsibilities**:

- Provide exceptional customer service via inbound and outbound calls in an international voice process.
- Address customer inquiries and resolve issues efficiently and effectively.
- Assist customers in navigating through product features and services.
- Maintain a high level of professionalism and customer satisfaction.
- Document and manage customer interactions accurately in the designated system.
- Collaborate with cross-functional teams to ensure timely resolution of customer issues.
- Stay updated on product knowledge and industry trends to provide accurate information to customers.
- Adhere to company policies and procedures while delivering high-quality service.

**Requirements**:

- Excellent verbal communication skills in English.
- Prior experience in international voice process/customer support is an advantage.
- Ability to handle high call volumes and work in a fast-paced environment.
- Strong problem-solving and decision-making skills.
- Flexible to work in rotational shifts and weekends.
- Basic computer skills and familiarity with customer relationship management (CRM) tools.
- Customer-centric attitude with a focus on delivering a positive customer experience.
- Adaptability to changes in processes and procedures.

**Salary**: ₹15,392.46 - ₹35,000.00 per month

**Benefits**:

- Provident Fund

Schedule:

- Rotational shift
- UK shift
- US shift

Supplemental pay types:

- Performance bonus
- Shift allowance

**Education**:

- Bachelor's (preferred)

**Experience**:

- Customer service: 1 year (preferred)

**Language**:

- English (required)
- Hindi (required)

Ability to Commute:

- Marathahalli, Bengaluru, Karnataka (required)

Ability to Relocate:

- Marathahalli, Bengaluru, Karnataka: Relocate before starting work (required)

Work Location: In person

**Speak with the employer**

+91 9148616397

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