Supervisor

6 months ago


Chennai Tamil Nadu, India Ford Motor Company Full time

Assist with the creation of tools to support global team processes

Help download regional reports and provide metrics

Lead User Acceptance testing for SERVIS2 and OWS for all defect fixes and change requests

Lead global data entry for multiple tables in OWS (examples include Dealer management, VIN management, coverages, etc.)

Assist with audits as required

Create desk procedures

Assist each other with developing advanced edit capability and sharing lesson learned

Other tasks as requested by management

Coordinate and action ALL SERVIS2 system updates requests like vehicle limits, vehicle status, dealer details update, claim type creation, selection parameter update, repeat repair, PDR code creation, CLP Budget uploads, etc

Handle EU/NA related process like GAVIN( warranty start date updates), Claim Debits/Credits, Invoices

**Business/ Market Support**:
Support Queries - Market/Dealer/finance / other teams - OWS/ SERVIS2

Communication to market as necessary

User Manual/Traning material update - S2

**Business Support for OWS and SERVIS2**:
Clarification/Discussion with IT team for support tickets raised (e.g. Issues, SMW, Data builds, customer inquiries etc. )
Education Qualification

Good basic education and desirable system skill

Professional Exposure

Have the ability to perform well within a team or on your own. Polite and good at communication. To assist others within the team as and when required. 5+ year professional experience a must.

Skill & Knowledge requirement

Good communicator with good interpersonal skills, Technical diagnostic skills or Basic technical, Warranty background, Computer literacy, Flexibility
Assist with the creation of tools to support global team processes

Help download regional reports and provide metrics

Lead User Acceptance testing for SERVIS2 and OWS for all defect fixes and change requests

Lead global data entry for multiple tables in OWS (examples include Dealer management, VIN management, coverages, etc.)

Assist with audits as required

Create desk procedures

Assist each other with developing advanced edit capability and sharing lesson learned

Other tasks as requested by management

Coordinate and action ALL SERVIS2 system updates requests like vehicle limits, vehicle status, dealer details update, claim type creation, selection parameter update, repeat repair, PDR code creation, CLP Budget uploads, etc

Handle EU/NA related process like GAVIN( warranty start date updates), Claim Debits/Credits, Invoices

**Business/ Market Support**:
Support Queries - Market/Dealer/finance / other teams - OWS/ SERVIS2

Communication to market as necessary

User Manual/Traning material update - S2

**Business Support for OWS and SERVIS2**:
Clarification/Discussion with IT team for support tickets raised (e.g. Issues, SMW, Data builds, customer inquiries etc. )


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