Customer Advocacy Switching Expert

1 month ago

Bengaluru, India Hewlett Packard Enterprise Full time

Customer Advocacy Switching Expert

This role has been designated as ‘Edge’, which means you will primarily work outside of an HPE office.

**Who We Are**:
**Aruba** is an HPE Company, and a leading provider of next-generation network access solutions for the mobile enterprise. Helping some the largest companies in the world modernize their networks to meet the demands of a digital future, Aruba is redefining the “Intelligent Edge” - and creating new customer experiences across intelligent spaces and digital workspaces.

**What you’ll do**:
**_ Job Family Definition:_**

**_ Management Level Definition:_**

**_ Responsibilities: _**
- Provide pre and post sales Design and consulting services to Aruba
- HPE teams, customers and partners for various technologies and solutions.
- Provide Complete services lifecycle for the customers including Plan, Design, Implementation, Migration and Optimisation
- Plan: Creating customer requirement document and business outcome plan
- Design: Creating high level and low-level design documents based on customer requirements
- Implementation: Preparing the installation plan includes Network implementation plan and Network ready for use plan
- Migration: Preparing migration including Method of Procedure and migration validation checks
- Optimisation: Working on continuous improvement of network operations, uptime and security conformance.
- Ability to multitask and work independently when required, with little supervision or direction
- Excellent oral and written communication skills, presentation and interpersonal skills, and the ability to interface to senior levels of the customer organisation
- Formulate action plans (technical and operational) for analysing and resolving reported issues.
- Simulate customer designs in lab.
- Participate in solution development and publications for knowledge base.
- Work effectively in a team environment including Aruba and Customer colleagues; QA, engineers, and field organisations.
- Required to travel to customer sites for consulting, training purposes, business reviews.
- Provide Quarterly Customer Review meetings, providing technical status and recommendations

**What you need to bring**:
**_Education and Experience Required: _**
- Minimum 8-12 years experience in customer-facing Network design / implementation and consulting experience required.
- Bachelor degree in Computers, EEE or ECE

**_ Knowledge and Skills: _**
- Technical and consulting experience supporting L2-L3 networking products and solutions
- Advanced expertise in network Routing & Switching
- Exposure to Aruba products and Wireless Technology
- Security knowledge would be an added advantage
- Industry level certifications like CCIE, JNCIE
- Protocols / technologies including BGP, OSPF, VXLAN, MPLS, VPN
- Experience in planning, designing & implementing Service provider or large enterprise class networks
- Knowledge and working experience on Python will be a plus
- Proficient in new trends like Network Function Virtualisation [NFV] and various SDN and SD-WAN technologies will be a plus
- Excellent analytical and problem solving skills.
- Excellent written and verbal communication skills, Ability to effectively communicate product architectures, design proposals and negotiate options at senior management levels.

**What we can offer you**:
A competitive salary and extensive social benefits

Diverse and dynamic work environment

Work-life balance and support for career development

An amazing life inside the element

Want to know more about how you can make your mark with us?

**Then let’s stay connected**

India #aruba

HPE is an Equal Employment Opportunity/Veterans/Disabled/LGBT and Affirmative Action employer. We are committed to diversity and building a team that represents a variety of backgrounds, perspectives, and skills. Our goal is to be one global diverse team that is representative of our customers, in an inclusive environment where we can continue to innovate and grow together.

**Job**:
Engineering
**Job Level**:
Expert

**Hewlett Packard Enterprise is EEO F/M/Protected Veteran/ Individual with Disabilities.**

HPE will comply with all applicable laws related to employer use of arrest and conviction records, including laws requiring employers to consider for employment qualified applicants with criminal histories.

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