Account & Supplier Risk Investigator I

6 months ago

Gurgaon Gurugram Haryana, India Expedia Group Full time

Account & Supplier Risk Investigator I

We are a team of dedicated analysts passionate about protecting our partners, customers, and our business from unauthorized account access and fraudulent behavior. We monitor account and supply partner listing activity to identify high risk behavior and take decisive action to keep our customers secure. This role requires flexibility in adapting your approach as circumstances change. As Fraud never stops, neither do we.

We are a global operations team with analysts in both the US and EU providing 24x7 coverage and scheduling flexibility is needed in this role. Our team values diverse strengths and recognizes the importance of individual contributions. If you have a hunger to make a difference with one of the most loved consumer brands in the world and to excel in the dynamic travel industry, this is the job for you.

**What You’ll Do**:

- Your core function is to support multiple real-time work queues and out of queue monitoring tasks, making independent and accurate decisions on high-risk behaviors across Expedia Group accounts and supply partners
- Consistently maintain or exceed required performance standards related to productivity, quality, and efficiency
- Provide feedback on critical issues impacting the team workflow, including bugs, data gaps, and technical problems
- Maintain up to date knowledge of the account and supplier risk space
- Suggest changes to policies and procedures which enhance effectiveness of the team
- You may participate in initiatives to identify improvements in tools and processes
- You may execute basic query language functionality, allowing to modify, troubleshoot, and execute database queries across various reporting tools
- Respond to and resolve inbound customer and partner escalations
- May be required to support business continuity emergencies, as requested by leadership

**Who You Are**:

- Experience in eCommerce, risk, KYC, or online fraud prevention experience is a plus
- Proven capacity for analytical thought
- Experience with SQL/QueryBook/Redshift/Qubole/Splunk is desirable; ability to learn such data mining tools is essential
- Fluent in English, both verbal and written
- Requires superb interpersonal skills, and an ability to communicate effectively with internal and external parties
- Possess a high degree of self-motivation and strive for improvement both in yourself and those around you
- Flexibility to adapt and able to handle multiple assignments while working independently
- Love working as a part of a creative, adaptable team within an evolving area of the company
- Requires shift work, including weekends, potentially non-business hours and holidays
- Hybrid work offered post training. Requires in office presence during initial 3 months of Training and ramp-up phase

**About Expedia Group**

© 2021 Expedia, Inc. All rights reserved. Trademarks and logos are the property of their respective owners. CST: 2029030-50

Expedia is committed to creating an inclusive work environment with a diverse workforce. All qualified applicants will receive consideration for employment without regard to race, religion, gender, sexual orientation, national origin, disability or age.

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