Supervisor, Account

4 days ago

Gurugram Haryana, India Expedia Partner Solutions Full time

Expedia Group brands power global travel for everyone, everywhere. We design cutting-edge tech to make travel smoother and more memorable, and we create groundbreaking solutions for our partners. Our diverse, vibrant, and welcoming community is essential in driving our success.

**Why Join Us?**

To shape the future of travel, people must come first. Guided by our Values and Leadership Agreements, we foster an open culture where everyone belongs, differences are celebrated and know that when one of us wins, we all win.

We provide a full benefits package, including exciting travel perks, generous time-off, parental leave, a global hybrid work setup (with some pretty cool offices), and career development resources, all to fuel our employees' passion for travel and ensure a rewarding career journey. We’re building a more open world. Join us.

**Supervisor, Account & Supplier Risk**:
Expedia Product & Technology builds innovative products, services, and tools to deliver high-quality experiences for travelers, partners, and our employees. A singular technology platform powered by data and machine learning provides secure, differentiated, and personalized experiences for the traveler and our partners that drive loyalty and customer satisfaction.

We are looking for an Operations Supervisor to join our Fraud & Risk division, leading a team of analysts who protect our partners, customers, and business from fraud and unauthorized account access. This role plays a key part in safeguarding our eCommerce platform while driving team performance.

As a supervisor, you'll manage daily operations, collaborate with global peers, and represent the team in key forums across Expedia Group. Fraud prevention is fast-paced and always evolving, offering you the chance to solve complex problems in a dynamic environment. We are a 24/7 Operations team, so scheduling flexibility is required. As a leader, you’ll ensure your team is covered around the clock. If you're excited about making an impact with one of the world’s top consumer brands and thrive in a fast-paced setting, this is the job for you.

**What you’ll do**:

- You will supervise the day-to-day operational performance of your team, ensuring metrics are achieved, goals are met, and critical issues are prioritized.
- You will manage the hiring, onboarding, training, and development of new analysts, providing ongoing coaching and support to your team.
- Help maintain standard reporting metrics and offer insights on non-standard reporting and metrics as needed.
- Identify and assist in troubleshooting technical issues causing work stoppages, ensuring quick and effective resolution.
- You may participate in cross-functional initiatives to develop solutions that mitigate impacts on our customers and supply partners.
- Identify process and tool improvements within the Account and Supplier Risk space.
- Collaborate across Operations, Data & Analysis, Technology, Product, Brands, and Program Management teams.
- You will be responsible for executing operational excellence programs to drive performance improvements in prevention efforts.

**Who you are**:

- 2+ years of leadership experience is desirable.
- Experience working in a fraud, risk or security operations environment is a must.
- Strong understanding of account security, payment fraud, and fraud prevention techniques, with a passion for protecting customer data.
- Ability to manage multiple tasks and oversee daily operations simultaneously, effectively prioritizing workloads and thriving in complex environments.
- Excellent verbal, written communication, and organizational skills, enabling seamless interaction between technical and business groups.
- Proven ability to think analytically and extract meaningful insights from data.
- Strong ability to build and maintain positive relationships with internal and external customers and business partners.
- Demonstrated ability to navigate ambiguous and complex situations without predefined solutions.
- ** Should be comfortable with rotational week offs.**

**Accommodation requests**

We are proud to be named as a Best Place to Work on Glassdoor in 2024 and be recognized for award-winning culture by organizations like Forbes, TIME, Disability:IN, and others.

Expedia is committed to creating an inclusive work environment with a diverse workforce. All qualified applicants will receive consideration for employment without regard to race, religion, gender, sexual orientation, national origin, disability or age.

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