Tele Calling Executive
3 weeks ago
As a Tele Caller & Counselor, you will play a vital role in reaching out to potential clients via telephone calls, engaging with them to understand their needs, and providing guidance and support to help them make informed decisions. Your role will involve a combination of sales, customer service, and counseling to effectively communicate the benefits of our products or services and address any inquiries or concerns clients may have.
**Key Responsibilities**:
**Outbound Calling**:
Make outbound calls to prospective clients from provided contact lists or databases.
Introduce our products or services, highlighting their features, benefits, and value propositions.
Persuasively communicate the advantages of our offerings and address any objections or questions raised by clients.
Follow up on leads generated through marketing campaigns or referrals to schedule appointments or consultations.
**Inbound Calling**:
Answer incoming calls from clients, providing information about our products or services and addressing their inquiries or concerns.
Listen attentively to client needs and concerns, demonstrating empathy and understanding.
Provide personalized guidance and recommendations based on client requirements, preferences, and budget constraints.
Direct clients to the appropriate resources or departments for further assistance, if necessary.
**Counseling and Consultation**:
Conduct consultations with clients to assess their needs, goals, and preferences.
Offer expert advice and guidance to help clients make informed decisions regarding our products or services.
Provide information about available options, pricing, payment plans, and any relevant terms and conditions.
Address client concerns or objections, alleviating doubts and building trust and confidence in our offerings.
**Relationship Management**:
Build rapport and maintain positive relationships with clients through regular communication and follow-up.
Keep accurate records of client interactions, inquiries, and transactions in the CRM system.
Follow up with clients after purchases or consultations to ensure satisfaction and gather feedback.
Collaborate with sales and marketing teams to achieve sales targets and contribute to business growth.
**Key Skills and Qualifications**:
Excellent communication skills, both verbal and written.
Strong sales and negotiation abilities.
Empathetic and patient demeanor, with a genuine desire to help clients.
Active listening skills and the ability to understand and address client needs effectively.
Confidence in making outbound calls and handling objections.
Ability to work well under pressure and meet targets in a fast-paced environment.
Previous experience in telemarketing, sales, customer service, or counseling is preferred.
Bachelor's degree in any stream.
Pay: ₹15,000.00 - ₹20,000.00 per month
Schedule:
- Day shift
Supplemental pay types:
- Performance bonus
**Education**:
- Bachelor's (preferred)
**Experience**:
- total work: 1 year (preferred)
**Language**:
- English (preferred)
Work Location: In person
Application Deadline: 10/03/2024
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