Associate - Business Operations

2 weeks ago


Bengaluru Karnataka, India Razorpay Full time

Razorpay was founded by Shashank Kumar and Harshil Mathur in 2014. Razorpay is building a new-age digital banking hub (Neobank) for businesses in India with the mission is to enable frictionless banking and payments experiences for businesses of all shapes and sizes. What started as a B2B payments company is processing billions of dollars of payments for lakhs of businesses across India.
- We are a full-stack financial services organisation, committed to helping Indian businesses with comprehensive and innovative payment and business banking solutions built over robust technology to address the entire length and breadth of the payment and banking journey for any business. Over the past year, we've disbursed loans worth millions of dollars in loans to thousands of businesses. In parallel, Razorpay is reimagining how businesses manage money by simplifying business banking (via Razorpay X) and enabling capital availability for businesses (via Razorpay Capital).

Razorpay POS, Razorpay’s comprehensive suite of point-of-sale led payment solutions, enables businesses to accept various modes of payment across all customer touchpoints. Be it across the counter, on delivery, or via kiosks and vending machines, Razorpay POS devices offer a smooth payment experience with fast processing and high transaction success rates. Merchants are also able to offer consumers convenient payment options like EMI right on the POS device. Access to real-time transaction data and analytics via the merchant portal enables businesses to drive data-led decisions.

With over 500,000+ user touchpoints across India & the UAE, Razorpay POS is at the forefront of transforming payment experiences.

Formerly known as Ezetap, Razorpay POS emerged after Ezetap’s acquisition by Razorpay in August 2022. As a full-stack financial services organization founded in 2014 by Shashank Kumar and Harshil Mathur, Razorpay is dedicated to innovative payment and business banking solutions, promising a transformative journey for businesses.

**Responsibilities**:

- Working closely with the Sales / Bank teams for getting merchants onboard with partner banks
- Complete merchant onboarding life cycle.
- EMI Onboarding activities across brands/merchants
- Coordinate with merchants/Brands to understand and address queries/concerns around Debit card EMI, Credit card EMI, Brand EMI/Cashback transactions raised by internal or external stakeholders.
- Assist merchants/customers to complete pending activations on request
- Review the open tickets assigned and reply to queries related to the tickets.
- Escalate EMI transaction Cashback related discrepancies with the partner banks or internally.
- Tracking and publishing relevant MIS on a regular basis.

**Qualifications and **Skills**:

- 2 - 3 Years of work experience in EMI Operations or Related role
- Strong command on MS Office
- Exposure to the financial industry and Basic SQL would be an added advantage.
- Good verbal & Written communication skills.
- Team Player with positive attitude and approach
- Accountability and flexibility
- Great attention to detail
- Innovation and automation



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