Customer Support Executive
6 days ago
**Company Brief**:
**Job Summary**:
We are in search of a seasoned Customer Support Executive experienced in outbound sales within the U.S. market. The role involves not just customer service but primarily focuses on sales activities. Performance-based incentives are a significant part of the compensation structure.
**Responsibilities**:
- Outbound Sales: Conduct outbound calls targeting potential customers, focusing on sales targets in the U.S. market.
- Customer Service: Deliver outstanding customer service by resolving queries and addressing issues effectively.
- Opportunity Conversion: Turn lost opportunities into leads by reconnecting and offering alternative solutions.
- Referral Sales: Encourage and facilitate sales through customer referrals, offering incentives to customers who bring in additional business.
- Team Collaboration: Collaborate with other internal departments to optimize the customer experience.
- Performance Metrics: Maintain high levels of performance, meeting or exceeding set metrics.
- Shift Management: Willingness to work in rotating shifts covering the US/UK/Australia time zones.
**Requirements**:
- Fluent in English (English Medium Primary Education preferred).
**Experience**:
- A minimum of 1 to 2 years in a U.S. outbound sales process is mandatory.
**Skills**:
- Communication: Excellent soft language skills, having undergone Voice and Accent Neutralization (VNA) training.
- Technical Skills: Basic understanding of Excel and prior experience working with a CRM are essential.
- Shift Flexibility: Ability to work in rotating shifts for the US/UK/Australia markets.
**Location Requirements**:
Location: Must be located in Navi Mumbai or willing to relocate.
**Job Types**: Full-time, Permanent, Fresher
Pay: Up to ₹40,958.23 per month
**Benefits**:
- Provident Fund
Schedule:
- Monday to Friday
- Night shift
- UK shift
- US shift
Supplemental Pay:
- Overtime pay
- Performance bonus
**Experience**:
- total work: 1 year (preferred)
Work Location: In person
-
Customer Support Associate
6 months ago
CBD Belapur, Navi Mumbai, Maharashtra, India Green World Renewable Private Limited Full timeManaging a team of representatives offering customer support. - Overseeing the customer service process. - Resolving customer complaints brought to your attention. - Creating policies and procedures. - Planning the training and standardization of service delivery. - Selecting and hiring new staff. - Monitoring the work of individual representatives and of...
-
Customer Support Executive
6 months ago
CBD Belapur, Navi Mumbai, Maharashtra, India VictaMan Services Private Limited Full time**Job Title: Customer Support Associates** - Qualification: HSC & Above - Languages: Hindi, Marathi, English (mandatory) - Skills: MS Excel, Mail Handling - Process: Domestic voice - Shift: 10 AM - 7 PM (Sunday off) - Package: ₹156,000 PA **Responsibilities**: - Handling customer calls professionally. - Adhering to corporate standards & guidelines. -...
-
Customer Support Executive
2 months ago
CBD Belapur, Navi Mumbai, Maharashtra, India GRM Academy & Consultant Pvt Ltd Full timeHandling inbound calls Assist the customers over the calls on credit card and Personal loan enquiries Resolve customer queries on time Languages Known : English, Hindi Pay: ₹15,000.00 - ₹20,000.00 per month **Benefits**: - Provident Fund Schedule: - Day shift Application Question(s): - Current CTC and Notice period ? **Education**: -...
-
Customer Support Executive
2 weeks ago
CBD Belapur, Navi Mumbai, Maharashtra, India GRMAC Pvt ltd Full timeHandling inbound calls. - Resolve customer queries and complaints. - assist the customers over the calls on banking needs. - Day shift only. - No sales and No targets. - Work from office only. ELIGIBILITY REQUIREMENTS - Graduation mandatory - Age criteria below 30 - Freshers also eligible **Job Types**: Full-time, Permanent, Fresher Pay: ₹15,200.00 -...
-
Customer Service Executive
3 months ago
CBD Belapur, Navi Mumbai, Maharashtra, India RADIANT MARITIME INDIA PVT LTD Full time**Position Overview**: We are looking for an experienced Customer Service Representative with 3 to 4 years of experience in the liner shipping to join our dynamic team. In this role, you will be responsible for managing and resolving customer inquiries, handling shipment-related issues, and ensuring the highest level of customer satisfaction. You will serve...
-
IT Support Executive
3 weeks ago
CBD Belapur, Navi Mumbai, Maharashtra, India MAXVAL TECHNOLOGIES PVT. LTD Full timePosition: IT Support Executive/Desktop Support Experience-Fresher to 3 years Location-Belapur, Navi Mumbai **Job Description**: - Associate’s or Bachelor’s degree in Information Technology, Computer Science, or a related field (or equivalent experience). - Proven experience as an IT Support Specialist, Help Desk Technician, or similar role. - Strong...
-
Customer Success Executive
6 months ago
CBD Belapur, Navi Mumbai, Maharashtra, India YES Germany Mumbai Full time**Position Overview**: As a Customer Success Executive at Yes Germany, you will play a crucial role in ensuring exceptional service delivery to students seeking educational opportunities abroad. Your responsibilities will encompass a range of tasks, including addressing student inquiries, providing information on programs, resolving issues, and contributing...
-
Customer Care Executive
6 months ago
CBD Belapur, Navi Mumbai, Maharashtra, India B.P Marine Academy Full timeAll customer service executives function with a prime responsibility to build a positive company image and offer dedicated customer satisfaction. - dealing with customer issues and churning out an easy-to-follow solution. - managing payment and delivery of customer course booking. - handling customer concerns and complaints in a timely manner. Freshers are...
-
Customer Support Executive
2 months ago
Navi Mumbai, Maharashtra, India Algomatix Technology Pvt Ltd Full timeJob Title: Customer Support Executive Experience: 1-2+ Years in Customer support Qualifications: ITI, Diploma with some experience in electronic / electrical industry / Special GPS Industries. Job Location: Vashi (Navi Mumbai) Job Description: - Ø Responsible of handling GPS Devices Installation and troubleshooting of GPS Devices in Vehicle Ø...
-
Customer Support Representative
1 month ago
CBD Belapur, Navi Mumbai, Maharashtra, India GRMAC Pvt ltd Full timeHandling inbound calls - Resolve customer queries and complaints - Assist the customers over the calls on banking needs - Day shift only - No sales and No Targets - Work from Office only Eligibility Requirements: - Graduation Mandatory - Age criteria below 30 - Freshers also eligible **Job Types**: Full-time, Permanent, Fresher Pay: ₹15,000.00 -...
-
Desktop Support Executive
6 months ago
CBD Belapur, Navi Mumbai, Maharashtra, India Property Pistol Realty Full timeExp-1-2 Years as a Desktop Support Salary 15k-18k Location: CBD Belapur. JD As a desktop support executive, you play a crucial role in ensuring that the technology infrastructure within an organization runs smoothly. Your responsibilities typically include: - **Troubleshooting**: When users encounter technical problems, you diagnose the issue and...
-
Sales Support Executive
6 months ago
CBD Belapur, Navi Mumbai, Maharashtra, India Gamsys Technologies Private Limited Full timeNew Customer Development - Regular Follow-ups with existing customers - Visit Customers for demonstrations and training - MIS Reporting & Customer Data management - Providing after-sales support - Strong oral and written communication skills (English & Hindi) - Time management - Good Interpersonal and Networking Skills - Willing to travel - Situation...
-
Customer Support Executive
1 month ago
Navi Mumbai, Maharashtra, India Triedge Solutions Full time**Position**: Customer Support Executive **JOB DESCRIPTION**: - 10+2 or Graduates can apply. - Immedaite joiners **Job Types**: Full-time, Fresher Pay: ₹10,000.00 per month **Benefits**: - Health insurance Schedule: - Day shift Supplemental Pay: - Performance bonus Work Location: In person
-
Customer Support Executive
6 months ago
Navi Mumbai, Maharashtra, India Nicolan Full time**Designation**:Customer Support Executive **Qualification**: B.Sc./ B.Pharma/ D.Pharma, **Experience**: 1 year **Job Details**: **We've Got the Perks**: We See You the Leaders of Tomorrow Incentives & Rewards Medical Leaves PF & Saving Travelling Expenses Covered Work with Professional Team Personal Wellbeing Health Insurance Fast Career Growth
-
Customer Contact Executive
6 months ago
CBD Belapur, Navi Mumbai, Maharashtra, India VictaMan Services Private Limited Full time**Job Title: Customer Support Associates (15)** - Qualification: HSC & Above - Languages: Hindi, Marathi, English (mandatory) - Skills: MS Excel, Mail Handling - Process: Domestic voice - Shift: 10 AM - 7 PM (Sunday off) - Package: ₹156,000 PA **Responsibilities**: - Handling customer calls professionally. - Adhering to corporate standards &...
-
ERP Back Support Executive
6 months ago
CBD Belapur, Navi Mumbai, Maharashtra, India Career Choice Solution Full time**ERP Back support Executive** Job responsibility: 1. The ERP Executive is responsible for addressing and resolving day-to-day issues and queries related to the EBMS software. This may involve troubleshooting technical problems or assisting users with their concerns. 2. Ensuring all necessary information, instructions, schedules, and updates provided to...
-
Customer Service Executive
6 months ago
Mumbai, India Executive Hunters Full time**(1)Customer Service Executive** - Salary budget - Rs 25,000-30,000 per month - Location - Khar, Mumbai - Working days - 6 - Work from office - yes - Work from home - Saturday. **Customer Service Responsibilities list**: Manage incoming phone calls/ Whats app queries from various customers. Generate sales leads Identify and assess customers’ needs to...
-
Customer Support Executive
2 months ago
Vashi, Navi Mumbai, Maharashtra, India Algomatix Technology Pvt Ltd Full timeJob Title: Customer Support Executive Experience: 1-2+ Years in Customer support Qualifications: ITI, Diploma with some experience in electronic / electrical industry / Special GPS Industries. Job Location: Vashi (Navi Mumbai) Job Description: - Ø Responsible of handling GPS Devices Installation and troubleshooting of GPS Devices in Vehicle Ø...
-
Customer Service Outbound Executive
2 months ago
CBD Belapur, Navi Mumbai, Maharashtra, India Computer Age Management Services (CAMS) Full timeLooking for outbound customer service executive. 0 - 2 years of call centre experience is must, freshers are welcome. **Walkin Interview Venue**: ITC Park, Tower 2, 6th Floor, CBD Belapur Railway Station, Sector 11, Navi Mumbai. **Time: Anytime between 10 AM - 4 PM** Contact: Nithya: +91 7200325586 **Job Types**: Full-time, Permanent Pay: ₹16,000.00...
-
Customer Support
6 months ago
Navi Mumbai, Maharashtra, India Allwyn Education Group Full time**CUSTOMER SUPPORT EXECUTIVE ( WORK FROM OFFICE )** **AGE LIMIT : 19 TO 30** **SALARY: - 18K TO 22K** **TIMING : - DAY ROTATIONAL SHIFT ANY ONE WEEK OFF** **NEED EXCELLENT COMMUNICATION** **GRADUATE AND HSC FRESHERS CAN APPLY** **LOCATION: - THANE** **CUSTOMER SUPPORT EXECUTIVE ( WORK FROM OFFICE )** **AGE LIMIT: - 19 TO 30** **Job Types**: Full-time,...