Administrator - Global Supplier Quality
3 months ago
Position Title:
Administrator - Global Supplier Quality
Position Summary:
This position will focus on driving supplier claim handling to increase the compensation received back from suppliers, manage the documentation and close the claim in SAP timely. Support Global Supplier quality for supplier continuous improvement, coordination with internal/external stakeholders.
**Job Description**:
Tasks and responsibilities of the position:
- Please specify if responsibilities are Global and/or Regional and/or Local._
- Build an effective process to request compensation from our suppliers based on the supplier quality complaints
- Work with procurement, finance, site quality and supply chain team to recover compensation from suppliers for product and service defects
- Work closely with Global Supplier Quality, Supply Chain and Procurement to meet routine deliverables & bring resolution to Supplier issues
- Enter Service supplier complaints and follow up with suppliers to ensure a timely response
- Maintain the complaint with documentation in SAP and close them once acceptable feedback is received from supplier
- Support Supplier Complaint data analysis and trending.
- Deliver periodic reporting for Supplier Complaint metrics.
- Work closely in handling queries from business in a timely manner;
Decision Making Authority:
Responsible for making communication decisions regarding how and when to follow up to best ensure supplier response. Make decisions regarding when to escalate to Global Supplier Quality, Procurement and Supply Chain.
Key Metrics Role is Accountable For:
Ensure accuracy of the process/activities being handled. Work closely with the Line Manager and Global supplier quality team in ensuring timely and quality service to business and improve Supplier Quality metrics - supplier complaint rate, supplier complaint closure rate
Key Relationships:
Global Quality Team, Global Supplier Quality Team,External Vendors, Supply Chain, Procurement
Travel Requirements
10%
Additional Details:
Basic Qualifications:
- Bachelor’s degree in a relevant technical discipline
- 2-3 years finance experience in an industrial / finance chemical setting, preferably managing claims process
- Excellent communications skills across functions and role types, internally and externally.
- Strong ability to summarize internal issues and transfer information externally to suppliers
- Willing to push for responses from suppliers who do not respond in a timely fashion.
- Good communication in English
- Self-starter who can work with mínimal daily supervision
Preferred Qualifications:
- Internal ISO 9001auditor, 8D problem solving skill, Quality tools
- Excellent communication skills - demonstrated ability to work with cross-functional teams in a global, matrix environment
- Demonstrated ability to meet work and project deadlines producing high quality output
- Excellent prioritization and organizational skills to manage multiple deliverables
- Advanced SAP, MS Excel and MS PowerPoint knowledge will be a plus
- Quality, Supply Chain or Procurement experience will be a plus
Core Competencies:
- Please select the relevant core competencies for this role; refer_
Strategic Focus & Direction
Personal Leadership
Setting Vision & Strategic Direction
Embracing a Safety Mindset
Focusing on the Customer
Engaging
Increasing Global Effectiveness
Influencing
Furthering Business Knowledge
Inspiring
Developing Talent
Challenging
Trust & Teamwork
Achieves Business Results
Collaborating Inclusively
Empowering
Executing
Managing Conflict
Making Fact-Based Decisions
Providing Feedback & Recognition
Leading Change
Communicating Effectively
Demonstrating Agility
- Momentive believes a diverse workforce empowers our people, strengthens our business and contributes to a sustainable world. Our leadership recognizes the many benefits that result from a more diverse workforce where individual and group differences are valued. We are firmly committed to improving our practices in meaningful ways to drive progress toward an equitable and inclusive environment for all, with an ultimate goal of a working environment where diversity, inclusion and belonging are deeply embedded in the fabric of our culture and felt by our people and communities._
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