Administrator - Global Supplier Quality

5 months ago

Bengaluru, India Momentive Full time

Position Title:
Administrator - Global Supplier Quality

Position Summary:
This position will focus on driving supplier claim handling to increase the compensation received back from suppliers, manage the documentation and close the claim in SAP timely. Support Global Supplier quality for supplier continuous improvement, coordination with internal/external stakeholders.

**Job Description**:
Tasks and responsibilities of the position:

- Please specify if responsibilities are Global and/or Regional and/or Local._
- Build an effective process to request compensation from our suppliers based on the supplier quality complaints
- Work with procurement, finance, site quality and supply chain team to recover compensation from suppliers for product and service defects
- Work closely with Global Supplier Quality, Supply Chain and Procurement to meet routine deliverables & bring resolution to Supplier issues
- Enter Service supplier complaints and follow up with suppliers to ensure a timely response
- Maintain the complaint with documentation in SAP and close them once acceptable feedback is received from supplier
- Support Supplier Complaint data analysis and trending.
- Deliver periodic reporting for Supplier Complaint metrics.
- Work closely in handling queries from business in a timely manner;

Decision Making Authority:
Responsible for making communication decisions regarding how and when to follow up to best ensure supplier response. Make decisions regarding when to escalate to Global Supplier Quality, Procurement and Supply Chain.

Key Metrics Role is Accountable For:
Ensure accuracy of the process/activities being handled. Work closely with the Line Manager and Global supplier quality team in ensuring timely and quality service to business and improve Supplier Quality metrics - supplier complaint rate, supplier complaint closure rate

Key Relationships:
Global Quality Team, Global Supplier Quality Team,External Vendors, Supply Chain, Procurement

Travel Requirements

10%

Additional Details:
Basic Qualifications:

- Bachelor’s degree in a relevant technical discipline
- 2-3 years finance experience in an industrial / finance chemical setting, preferably managing claims process
- Excellent communications skills across functions and role types, internally and externally.
- Strong ability to summarize internal issues and transfer information externally to suppliers
- Willing to push for responses from suppliers who do not respond in a timely fashion.
- Good communication in English
- Self-starter who can work with mínimal daily supervision

Preferred Qualifications:

- Internal ISO 9001auditor, 8D problem solving skill, Quality tools
- Excellent communication skills - demonstrated ability to work with cross-functional teams in a global, matrix environment
- Demonstrated ability to meet work and project deadlines producing high quality output
- Excellent prioritization and organizational skills to manage multiple deliverables
- Advanced SAP, MS Excel and MS PowerPoint knowledge will be a plus
- Quality, Supply Chain or Procurement experience will be a plus

Core Competencies:

- Please select the relevant core competencies for this role; refer_

Strategic Focus & Direction

Personal Leadership

Setting Vision & Strategic Direction

Embracing a Safety Mindset

Focusing on the Customer

Engaging

Increasing Global Effectiveness

Influencing

Furthering Business Knowledge

Inspiring

Developing Talent

Challenging

Trust & Teamwork

Achieves Business Results

Collaborating Inclusively

Empowering

Executing

Managing Conflict

Making Fact-Based Decisions

Providing Feedback & Recognition

Leading Change

Communicating Effectively

Demonstrating Agility
- Momentive believes a diverse workforce empowers our people, strengthens our business and contributes to a sustainable world. Our leadership recognizes the many benefits that result from a more diverse workforce where individual and group differences are valued. We are firmly committed to improving our practices in meaningful ways to drive progress toward an equitable and inclusive environment for all, with an ultimate goal of a working environment where diversity, inclusion and belonging are deeply embedded in the fabric of our culture and felt by our people and communities._

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