Application Support Executive
5 months ago
Role : Application Support Specialist
Job Location : Coimbatore
Expereince : 2 to 5 years
**Responsibilities include**:
- Assist new and existing customers by explaining features, clarifying operating instructions, and providing troubleshooting tips, Saas product.
- Resolving customer queries, recommending solutions and guiding product users through features and functionalities
- Identifying customer needs and helping customers use specific features
- Excellent communication and problem-solving skills
- Experience using help desk software and remote support tools
- Multi-tasking abilities
- Patience when handling tough case
Compile a database of common questions or issues in order to develop FAQs or troubleshooting guides
- Analyzing and reporting product malfunctions to Team Lead
To be successful in this role, you should be an **excellent communicator** who’s able to earn our clients’ trust. You should also be familiar with help desk software.
Ultimately, you will help establish our reputation as a company that offers excellent customer support during implementation and subscription duration.
**Job Types**: Full-time, Permanent
**Salary**: ₹300,000.00 - ₹700,000.00 per year
**Benefits**:
- Provident Fund
Schedule:
- Monday to Friday
Supplemental pay types:
- Joining bonus
- Performance bonus
Ability to commute/relocate:
- Coimbatore, Tamil Nadu: Reliably commute or planning to relocate before starting work (required)
**Experience**:
- total work: 2 years (preferred)
- SaaS: 2 years (preferred)
- Desk software and remote support tools: 1 year (preferred)
Work Location: In person
**Speak with the employer**
+91 8608039523
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