Application Support Executive

5 months ago


Coimbatore, India HR CLICK Full time

Role : Application Support Specialist

Job Location : Coimbatore

Expereince : 2 to 5 years

**Responsibilities include**:

- Assist new and existing customers by explaining features, clarifying operating instructions, and providing troubleshooting tips, Saas product.
- Resolving customer queries, recommending solutions and guiding product users through features and functionalities
- Identifying customer needs and helping customers use specific features
- Excellent communication and problem-solving skills
- Experience using help desk software and remote support tools
- Multi-tasking abilities
- Patience when handling tough case

Compile a database of common questions or issues in order to develop FAQs or troubleshooting guides
- Analyzing and reporting product malfunctions to Team Lead

To be successful in this role, you should be an **excellent communicator** who’s able to earn our clients’ trust. You should also be familiar with help desk software.

Ultimately, you will help establish our reputation as a company that offers excellent customer support during implementation and subscription duration.

**Job Types**: Full-time, Permanent

**Salary**: ₹300,000.00 - ₹700,000.00 per year

**Benefits**:

- Provident Fund

Schedule:

- Monday to Friday

Supplemental pay types:

- Joining bonus
- Performance bonus

Ability to commute/relocate:

- Coimbatore, Tamil Nadu: Reliably commute or planning to relocate before starting work (required)

**Experience**:

- total work: 2 years (preferred)
- SaaS: 2 years (preferred)
- Desk software and remote support tools: 1 year (preferred)

Work Location: In person

**Speak with the employer**
+91 8608039523



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