Sales/customer Service
1 month ago
Job Responsibilities
- Establish long-standing and trusting connections by communicating professionally and empathetically with the clients.
- Actively handle calls and meet preset performance standards.
- Creating, maintaining and updating spreadsheet data for review and analysis as well as benchmarking performance.
- Maintain client interaction logs & handle customer accounts through CRM software.
- Follow communication protocols, rules, and policies
- Maintaining cross departmental communications wherever required and ensure timely resolution is being provided to clients.
- Meeting sales targets and closing on leads as decided by sales team leads.
- Escalate concerns to other departments if it’s concerning other departments like operations or logistics or invoicing departments.
Qualifications Requirement
- Bachelor’s degree or equivalent education
- 2 years working experience or 1+ year experience in customer service, sales or client services / interactions
- Good Proficiency in English ( spoken and written )
Skills Requirement
- Proactive working attitude, quick learning ability and good problem solving skills.
- Previous working experience with spreadsheets, data entry, customer service calls is an added advantage in your onboarding
- Open to adapt to organizational changes
- Open to adapt to cross-departmental shuffling if found suitable for other profile in same organization
Salary - Around 30-35K (little negotiable based on experience)
Location - Mayur Vihar, Delhi
Job Type - Full - Time / On-site
Timings - 10.00 am to 7.00 pm (Mon-Sat)
Joining Type - Immediate
**Job Types**: Full-time, Permanent
**Salary**: ₹11,079.70 - ₹35,624.26 per month
Schedule:
- Day shift
- Fixed shift
**Education**:
- Higher Secondary(12th Pass) (preferred)
**Experience**:
- total work: 1 year (preferred)
- Customer service: 1 year (required)
**Language**:
- English (required)
- Hindi (preferred)
Ability to Commute:
- New Delhi, Delhi (required)
Ability to Relocate:
- New Delhi, Delhi: Relocate before starting work (required)
Work Location: In person
**Speak with the employer**
+91 8447485888
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