Sales and Customer Service Executive
2 months ago
**Key Responsibility Area**:
- Work closely with the Account Manager who is assigned to specific accounts and physicians.
- Provide extensive support to Vohra physicians and facility partners to identify issues and respond to inquiries.
- Quickly identify, address, document and track critical service-related items and customer inquiries.
- Evaluate customer feedback and identify ways to maximize customer satisfaction.
- Ensure that standard operating procedures are documented and maintained.
- Reporting any anomalies to the reporting manager. **QSR Feedback to be completed in a timely manner, review & report.**:
- Vacation coverage to be reviewed & worked upon for timely allocation of physicians.
- Missed rounds to be identified & aiming to save encounters.
- Resell meetings to be arranged & attended to.
- Responsible for all correspondence with customers ensuring all aspects of a project are effectively communicated and documented.
- Support the Team Lead -CRM to implement policies as laid down by the companies.
- Routing Carve Off’s as and when required.
- Calls to facilities based in US basis the states assigned.
- Calls connected with Facilities - Increase First Contact. **Aiming to schedule meetings with US facilities for Growth in business.**:
- Revenue Improvement - Conversions of New meetings to sale (1st encounter)
Qualifications, Skill & Experience Levels:
**Minimum 2 year of international experience(negotiable in exceptions).**
**Minimum 2 year of Sales Experience (negotiable in exceptions)**
- Proficiency with computers, especially with CRM software, and strong typing skills.
- Basic Excel skill - understanding Excel spreadsheets (Formulas & Functions).
- Good level of literacy and numeracy.
- Ability to ask prying questions and diffuse tense situations.
- Strong time management and decision-making skills.
- Ability to deal with demanding customers and escalations.
- Well-developed communication skills: ability to communicate to all levels.
- Exceptional customer service, active listening, and verbal and written communication skills, professional phone voice.
- Organizational skills with the ability to prioritize a varied and demanding workload.
- Problem solving skills with A high level of commercial awareness
**Shift time - 5pm
- 2am (NO CAB FACILITY)**
**Salary**: ₹40,000.00 - ₹50,000.00 per month
**Benefits**:
- Health insurance
- Paid time off
Day range:
- Monday to Friday
Shift:
- Evening shift
Supplemental pay types:
- Commission pay
Travel requirement:
- No travel
**Experience**:
- sales: 1 year (required)
- Customer service: 1 year (required)
- International voice process: 1 year (required)
- total work: 2 years (preferred)
**Language**:
- Fluent English (required)
Ability to Commute:
- Badarpur, Delhi, Delhi (required)
Work Location: In person
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