Hiring for Customer Service
2 weeks ago
**Hiring For Customer Service - Corporate Finance in a leading NBFC**:
- From 7 to 10 year(s) of experience
- ₹ Not Disclosed by Recruiter
- New Delhior
**Roles and Responsibilities**
**Key Responsibilities:
- **
Managing Call centre department of Corporate Finance Business
- To Supervise & Handle customer queries, resolve escalated issues, maintaining TAT, sound customer communication, etc
- Assisting on-site team in transactions and facilitating on day to day activities
- Taking care of Call centre comprising of In-Bound & Out-Bound collection calling
- Addressing all types of customer complaints and grievances
- Problem solving attitude towards customer queries by understanding first the customer's concerns; selecting and explaining the
- best solution to solve the problem over mails/calls expediting correction or adjustment; following up with various departments
- to ensure quick resolution
- Responsible for MIS reporting to Top Management
- Accountable for System testing/ development and closure of External / Internal Audits.
- New and Existing Process Reengineering for better TAT improvement and training to respective stake holders on new processes.
- Ensures adherence to Quality Management System and support for continual improvement- Role:_Asset Operations
- Salary:_ Not Disclosed by Recruiter
- Industry:_NBFC
- Department:_BFSI, Investments & Trading
- Role Category:_Banking Operations
- Employment Type:_Full Time, Permanent
- Key Skills- Corporate FinanceCustomer ServiceNBFCCallingCall CenterEducation
- UG:_Any Graduate
**Company Profile**:
SKILLVENTORY
- RPO- Recruiter Name:_Sonali Dounde
- Contact Company:_SKILLVENTORY
- Telephone:_7974935394
- Address:_3rd and 4th Floor, 25/3, Ranka Mansion, Y.N Road, Opposite Rani Sati Gate, Indore, Indore, Madhya Pradesh, INDORE, Madhya Pradesh - 452001,India|91-731-0000000000
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