Customer Relationship Officer

6 months ago

Ahmedabad Gujarat, India Trikon Telesoft Solutions Pvt. Ltd. Full time

Position: CRT Executive

Location: Vastrapur, Ahmedabad

Shift time: 3:30 am to 12:30pm

**TIO Dispute resolution**:

- Raise tickets with the allocated TIO references
- Referral - Reconciliation with the client as per deadline from TIO
- Offer the customer solution about the complaint.
- Once Trikon and the customer find a middle ground, implement the requirements and assign the ticket to the concerned department for implementation

Level 1 - If there is no resolution at referral, the complaint proceeds to Level 1. A case officer from TIO will be assigned to resolve it amicably. Level 2 - The TIO progresses to a level 2 when there is no resolution reached with the consumer despite the TIO’s involvement. Conciliation conferences involving both the TIO, and the consumer are likely to become prominent at this stage in addition to the exchange of system notes from Emersion. Level 3 - The TIO progresses to a level 3 when the existing dispute resolution officer is unable to reach a mutual resolution with the consumer and Trikon. A lead investigator is then appointed to reach a final and binding judgement that cannot be disputed and must be complied with. The objective of resolving TIO’s is to nip them at the bud as much as possible and resolve them at a Level 1 stage. Level 2 and Level 3 cases incur higher fees and involve the use of more significant resources to reach a resolution. In some cases, it may be inevitable that we will have to release the consumer from their contract agreement. However, every possible measure must be exhausted before we consign ourselves to release a client.

**Billing**
- Understand the format of Trikon bill.
- Rectify if required or clarify by explaining the charges on the bill
- Update/ raise a ticket in Emersion
- The bill format shall be explained in detail during the training phase
- A thorough understanding of all Trikon products is mandatory to understand bills comprehensively. Critical information summaries for all Trikon products and services can be accessed on the Trikon website.

Create a list of overdue customers from Emersion
- Issue First, Second, Final and Disconnection Notices to the customers who are overdue on their payment. Notice template formats will be provided.
- Take manual payments over the phone where customers agree to pay. Alternate forms of payment include B-Pay and bank transfer.
- Agree payment arrangements with the consumer where applicable and obtain a structured payment plan that the consumer is to follow.
- Update/ raise ticket in Emersion

**Retention**
- Update/ raise a ticket
- Understand the customer’s reason for cancellation
- Offer the necessary resolutions that can potentially retain the customers
- Liaise with the concerned departments for implementation of resolution and assign the ticket accordingly
- Review contract details of the client. Advise consumer of termination fees if applicable and negotiate settlement amounts that are beneficial to both Trikon and the client.

**Complaints**
- Log complaint tickets on emersion
- Liaise with the necessary departments in accordance with the nature of the complaint with the aim to close the matter
- Obtain the consumer’s approval to close your ticket on emersion following resolution of the complaint.
- Take google or product reviews upon closure of the ticket or successfully completion of the queries raised by the consumer.

**Referrals and Resigns/Cross Sales**
- Contact existing consumers to present various products and services we offer, aiming to sell them over the phone or schedule appointments with our sales representatives.
- Gather feedback on the current services provided and suggest service or product upgrades based on the feedback received.
- Reach out to consumers whose contracts are nearing expiration (with 6 months or less remaining) and offer them opportunities to renew their service agreements.
- Engage with consumers to encourage them to participate in our referral program by referring their friends, relatives, or colleague

Pay: ₹9,709.99 - ₹32,140.24 per month

Schedule:

- Day shift
- Night shift

**Experience**:

- total work: 1 year (preferred)
- Customer service: 1 year (preferred)

**Language**:

- English (preferred)

Work Location: In person

**Speak with the employer**
+91 6358755411

  • Customer Relationship Officer

    6 months ago

    Ahmedabad, Gujarat, India Syncwell Infotech Private Limited Full time

    **Description** We are looking for an Customer Relationship officer to create long-term, trusting relationships with our customers. The role is to oversee a portfolio of assigned customers, develop new business from existing clients and actively seek new sales opportunities. **Role: - ** - Serve as the lead point of contact for all customer account...

  • Customer Relationship Officer

    6 months ago

    Ahmedabad, Gujarat, India Cohire Solutions Pvt Ltd Full time

    We are looking for an experienced customer relationship manager to be responsible for engaging with key customers by building and preserving trusting relationships. The customer relationship manager will constantly identify opportunities to grow the customer base and build positive relationships with new clients. You should also be strategic and analytical...

  • Relationship Officer

    6 months ago

    Ahmedabad, Gujarat, India UpMan Placements Full time

    **Industry**: Banking/Finance **Designation**: Relationship Officer / Sr. Relationship officer **Location**: Different locations in Ahmedabad. **Job Description-** **Department**: Sales Description 1. Promising career in the field of housing finance division. 2. Sourcing file from open market. 3. Generate leads from known contacts. 4. Identification...

  • Customer Relationship Officer

    3 months ago

    Ahmedabad, Gujarat, India Group 8a Full time

    **(International - Any graduate or MBA - Require Excellent Communication Location Ahmedabad** **Handling online marketing portal Focus predominantly on the Europe Market and US Market for Sales** **Maintaining customer relationship at international level. Customer Handling, Clients Coordination** **#FRESHERSWELCOME** Pay: ₹25,000.00 - ₹35,000.00 per...

  • Relationship Officer

    6 months ago

    Ahmedabad, Gujarat, India SHREE ENTERPRISE Full time

    **URGENT Hiring in NBFC Sector** - **Relationship Officer** - Locations: Ahmedabad - Product - **Current Account Saving Account** - Experience - 1-2 year experience required in same product - Male/ Female Can Apply - Salary : upto 5 LPA + INCENTIVE or other benefits - Qualification: Graduation Compulsory - HR 6358755360 **Salary**: ₹9,018.22 -...

  • Customer Relationship Officer

    2 months ago

    Surat District, Gujarat, India ThinkResource Infosoluctions Pvt ltd Full time

    Airtel Store(customer relationship officer) *Job Location - Surat Position: CRO (customer relationship officer) Product - Airtel broadband, Mobile network connection, prepaid, postpaid,DTH Salary - 19k to 24k inhand and experience+PF+Unlimited incentives Graduation must and Carry Documents and Resume Fresher graduate also can apply Pay: ₹15,000.00 -...

  • Customer Relationship Officer

    6 months ago

    Ahmedabad, India GLOBAL INDIAN INTERNATIONAL SCHOOL Full time

    **Roles & Responsibilities**: - Building and maintaining profitable relationships with key customers. - Resolving customer complaints quickly and efficiently. - Keeping customers updated on the latest offers in order to increase admissions. - Expanding the client base by upselling and cross-selling. - Understanding key customer individual needs and...

  • Customer Relationship Executive

    6 months ago

    Ahmedabad, Gujarat, India Vikram Solutions Full time

    POSITION: Customer Relationship Executive **Responsibilities**: Identifying new Project lead Online Meeting with clients and explaining products Regularly follow up with existing clients Providing Pre-sales and Pro sales support To be able to manage the responsibilities assigned to the job role Energetic, willing to learn and grow Should have excellent...

  • Customer Relationship Executive

    3 months ago

    Ahmedabad, Gujarat, India Vikram Solutions Full time

    POSITION: Customer Relationship Executive **Responsibilities**: Identifying new Project lead Online Meeting with clients and explaining products Regularly follow up with existing clients Providing Pre-sales and Pro sales support To be able to manage the responsibilities assigned to the job role Energetic, willing to learn and grow Should have excellent...

  • Customer Relationship Executive

    6 months ago

    Ahmedabad, Gujarat, India Vikram Solutions Full time

    POSITION: Customer Relationship Executive **Responsibilities**: Identifying new Project lead Online Meeting with clients and explaining products Regularly follow up with existing clients Providing Pre-sales and Pro sales support To be able to manage the responsibilities assigned to the job role Energetic, willing to learn and grow Should have excellent...

  • Relationship Officer

    6 months ago

    Vadodara, Gujarat, India Upman Innovative Reso Pvt Ltd Full time

    **Role Description** This is a full-time on-site Relationship Officer role located in Baroda. As a Relationship Officer, you will be responsible for building and maintaining relationships with customers, identifying their needs, and providing them with housing loan solutions. You will also be responsible for achieving assigned targets and maintaining a high...

  • Patient Relationship Officer

    6 months ago

    Ahmedabad, Gujarat, India ARME Consulting Full time

    **Currently seeking a highly organized and customer-focused individual to join as a Patient Relationship Officer for a reputed Hospital. As a Patient Relationship Officer, you will play a pivotal role in ensuring the satisfaction and loyalty of our patients, while maintaining strong relationships with healthcare providers.** **Position**:Patient...

  • Patient Relationship Officer

    6 months ago

    Ahmedabad, Gujarat, India ARME Consulting Full time

    **Currently seeking a highly organized and customer-focused individual to join as a Patient Relationship Officer for a BPO Company. As a Patient Relationship Officer, you will play a pivotal role in ensuring the satisfaction and loyalty of our patients, while maintaining strong relationships with healthcare providers.** **Position**:Patient Relationship...

  • Customer Relationship Executive

    4 months ago

    Ahmedabad, Gujarat, India Equality Healthcare Pvt Ltd Full time

    Role: - Pursuing Incoming leads and moving them through the sales cycle - Communicating with pharmacies and understanding their requirements to identify the opportunities how eVitalRx can help - Present eVitalRx features to interested pharmacies and assist in scheduling demos with Business Development Managers - Collaborate with Sales, Support, and...

  • Customer Relationship Executive

    3 months ago

    Bodakdev, Ahmedabad, Gujarat, India BIOTEXUS ENERGY PVT LTD Full time

    **Job Title**: Customer Relations Executive **Location**: Ahmedabad, Head office **Department**: Sales Department **Reports To**: Sales Manager **Company Overview**: Advance Biofuel (Biotexus Energy Private Limited) is a leading biodiesel plant manufacturer dedicated to producing sustainable biofuels from renewable sources. We pride ourselves on our...

  • Customer Relationship Executive

    3 weeks ago

    Ahmedabad, Gujarat, India Shilp Group Full time

    **Customer Relationship Executive - Loan and Collection** **Position**: Customer Relationship Executive **Industry**: Real Estate **Experience**: 4-6 years in a similar customer service or relationship management role **Key Responsibilities**: - Maintain clear, concise, and empathetic communication with customers regarding their loans, property...

  • Customer Relationship Executive

    6 months ago

    Ahmedabad, Gujarat, India Svitch Energy Pvt. Ltd. Full time

    Building and maintaining profitable relationships with key customers. - Overseeing the relationship with customers handled by your team. - Resolving customer complaints quickly and efficiently. - Keeping customers updated on the latest products in order to increase sales. - Meeting with managers in the organization to plan strategically. - Expanding the...

  • Customer Relationship Executive

    6 months ago

    Ahmedabad, India V-Xpress Full time

    This is a full-time on-site role for a Customer Relationship Executive. The Customer Relationship Executive will be responsible for managing business relationships and interactions with customers, maintaining customer satisfaction levels, providing excellent customer service, and addressing customer concerns and complaints. The role also involves client...

  • Relationship Officer

    2 months ago

    Ahmedabad, India Ratnaafin Group Full time

    Job Description- Managing end-to-end sales lifecycle tapping prospects, analyzing their requirements, rendering advice, negotiating commercially and ensuring timely disbursement of loan documents to the customer.- Sourcing Home Loans (For Purchase/Construction/Renovation of Residential House), LAP products and implementing strategies to enhance market...

  • Customer Relationship Officer

    6 months ago

    Ahmedabad, Gujarat, India NJ India Invest Full time

    Job description **Primary role** - MF / EXCHANGE / FD / BONDS TRANSACTION PROCESSING- ACCEPTANCE, AUDIT, ENTRY, SCANNING AND REJECTION MARKING. - TRANSACTION ENTRY IN SYSTEM, DAILY UPLOADING, SCANNING OF APPLICATION, ETC. - ACKNOWLEDGMENT COLLECTION AND SCANNING (MF & FD) - ASSISTING TRANSACTION DEPARTMENT IN UPDATING PENDING TARs. - NJ ACCOUNT REGISTRATION...