Storage Systems Field Support Ssr

4 weeks ago

Mumbai, India IBM Full time

**Introduction**
As a Service Delivery Specialist, you are the face of IBM for our customers. Your clients' success depends on your ability to understand their needs and respond to requests for new services. This role is an integral part of both account planning and delivering support strategies, working to proactively monitor problems, change processes, and handle issues to ensure our customers success.

**Your Role and Responsibilities**
As a Server & Storage Engineer, you will be placed at customer location and will have to demonstrate expertise in Wintel domain area. You will also be involved in deploying, configuring, troubleshooting and operational maintenance of Server & Storage Products.

**Responsibilities**:

- You will be providing field & on-site residence support services for High End Storage Systems, attached Storage, SAN devices for Break-Fix calls
- New Implementations for MA and Warranty customers including IBM Internal customers in the Region
- You should provide support for Storage Hardware, Copy Services, Replication Technology, DR Drill support and other critical customers
- You should lead role for Storage Systems supports and handle all the complex Implementations independently
- should have good Working Knowledge of SAN, External Storage, RAID concepts.
- Must have administration skills of various storage operations like Storage allocation,
- Daily health-check of storage health, Diagnosis of basic storage issues, Performance data collection and monitoring.
- Working knowledge of Various Copy services are added qualification

**Required Technical and Professional Expertise**
- Experience in maintenance and Break fix of IBM storage systems.
- should have good Working Knowledge of SAN, External Storage, RAID concepts.
- Administration skills of various storage operations like Storage allocation, Daily health-check of storage health, Diagnosis of basic storage issues, Performance data collection and monitoring.
- Working knowledge of Various Copy services are added qualification
- Knowledge of IBM midrange and Enterprise storages
- Experience and Expertise of administration tasks pertain to SAN and external storages
- Proven experience on performance monitoring and system health-check monitoring
- L1 troubleshooting of storage hardware issues and replacement of parts ( break-fix)
- Exposure of various copy services and Storage replications

**Preferred Technical and Professional Expertise**
- Experience on Multivendor Storage like HP EVA, MSA, 3 PAR and XPE24000, EMC & DELL are preferred
- Knowledge of Host configuration and Server attachment and multi-pathing Configuration
- Storage and SAN switches User Administration
- Experience of Storage data backup and restores Technology

**About Business Unit**

IBM Systems helps IT leaders think differently about their infrastructure. IBM servers and storage are no longer inanimate - they can understand, reason, and learn so our clients can innovate while avoiding IT issues. Our systems power the world’s most important industries and our clients are the architects of the future. Join us to help build our leading-edge technology portfolio designed for cognitive business and optimized for cloud computing.

Are you craving to learn more? Prepared to solve some of the world's most unique challenges? And ready to shape the future for millions of people? If so, then it's time to join us, express your individuality, unleash your curiosity and discover new possibilities.

Every IBMer, and potential ones like yourself, has a voice, carves their own path, and uses their expertise to help co-create and add to our story. Together, we have the power to make meaningful change - to alter the fabric of our clients, of society and IBM itself, to create a truly positive impact and make the world work better for everyone.

It's time to define your career.

**About IBM**

Restlessly reinventing since 1911, we are not only one of the largest corporate organizations in the world, we’re also one of the biggest technology and consulting employers, with many of the Fortune 50 companies relying on the IBM Cloud to run their business.

At IBM, we pride ourselves on being an early adopter of artificial intelligence, quantum computing and blockchain. Now it’s time for you to join us on our journey to being a responsible technology innovator and a force for good in the world.

**Location Statement**

IBM is committed to creating a diverse environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, pregnancy, disability, age, veteran status, or other characteristics. IBM is also committed to compliance with all fair employment practices regarding citizenship and immigration status.

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