International Customer Service Advisor
1 week ago
**Location: Palavakkam, Chennai**
**Shift Timing: International**
**Preferred**:
**Excellent Communication skills
- English Accent is highly**
**Preferred**:
**Immediate joiner**
**Willing to relocate**
**Responsibilities**:
- Create and maintain a database of clients and client needs.
- Assess client Escalations, track and follow until the problem is fixed.
- Ensure cold call for existing and lost customer in regular intervals
- Ensure that the proposal is generated and submitted to customer prior to 90 days of contract expiry.
- Ensure that the dunning letters, suspension letter and termination letters are sent to defaulted customer time to time.
- Ensure the contract booking for all the conversion, renewals & recapture units within 24 hrs of the order acceptance along with payment.
- Ensure to maintain the documents as per ISO regulations.
- Accurately listen to, record and respond to customer communications
- Direct incoming customer queries to the advice or service that will best meet their needs
- Work with order systems to solve problems and reach satisfactory conclusions
- Work quickly and efficiently and within company guidelines
- Communicate in a friendly and professional manner with customers and internal departments
- Upsell products or services as appropriate
Eligibility:
- 1-3 years of industry experience or a related after sales / New sales experience/CRM required
- Proficient skills in Microsoft Office, including Microsoft Word and Microsoft Excel
- High quality organizational skills
- The ability to work well under deadlines and to multitask
- The ability to build relationships and coalitions within the community
- Excellent verbal and written communication skills
- Excellent critical thinking and problem-solving skills.
**Salary**: ₹30,000.00 - ₹40,000.00 per month
**Benefits**:
- Food provided
- Health insurance
- Provident Fund
Work Location: In person
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