Service Designer Professional

3 weeks ago

Gurgaon, India Emprego IN Full time

We've always been an organisation with purpose; to use the power of communications to make a better world. You can trace this back to our beginning as pioneers of the world's first telecommunications company. At our heart, we're a technology company with research and innovation in our bones, and a desire to be personal, simple, and brilliant for our customers. Those are the values we live by. Creating an inclusive working environment where people from all backgrounds can succeed.

Our pursuit of progress over the past 180 years has established BT as a strong, successful brand, with huge scale, capable of achieving great things. From supporting emergency services, hospitals, banks and keeping economies around the world online, safe, and secure. To delivering large scale technology infrastructure like the creation of BT Sport.

Today, in this fast changing, always on, digital world, our purpose remains true. Yet the market conditions, regulation and competition we face are tougher than ever before. So if you have the drive, optimism, and resilience to help propel us forward, we'll offer unrivalled personal development, a wealth of opportunities to learn, experience new things, and pursue new careers. If that's you, and what you're looking for. We'd love you to be part of our future.

**Purpose of the role**

From being part of a dynamic, global winning new business team to learning about new security solutions to customer presentations, this is a role where you can make a difference. As one of our Bid Project Specialists, you'll translate customer requirements into project deliverables, whilst remaining sensitive to cost, strategy and risk drivers. You'll find out how amazing it feels when a plan comes together and an opportunity is won, passing the baton to our delivery teams. So, no more counting down the clock. Your future starts here.

**Your Accountabilities**
- Work alongside other roles as an integral part of a bid team
- Create project plans and briefing documents
- Provide the thread between bid and delivery on project mobilisation
- Learn about our security products and keep up to date with the latest security technology
- Drive continuous improvement and transformational activities to improve the units agility and reduce cost
- Guide and coach junior members of the team and peer review their work

**Key Skills**
- Possess a recognised formal qualification in Project Management
- Have experience working with Agile Project Management Methodologies
- Have experience of continuous improvement or transformation projects
- Have knowledge of Security solutions or delivered a security project
- Have Security Clearance

Our purpose is to use the power of communication to make a better world. For each other, for our customers, for society and our communities.
- Security incidents carry financial costs and can impact our brand and reputation. Proactively preventing, detecting and responding to incidents allows BT to reduce risk to the business and our customers.
- Understanding the customer to facilitate their strategy, by leveraging people, process and technology to deliver the most efficient and effective service possible to the customer.
- Responsible for the relevance, effectiveness and efficiency of the service towards the customer during the service initiation/transition phase and during in life operations and will act as a trusted advisor.

Your role places real value in finding and adapting ways to protect and support our people, customers & communities.

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